In reply to a post by BatBoy:

So what do you want to know?


.........contact information to make a formal complaint to BE Internet about service levels

The first line of the post was pretty clear.

In reply to a post by Anonymous:

In reply to a post by BatBoy:

So what do you want to know?


.........contact information to make a formal complaint to BE Internet about service levels

The first line of the post was pretty clear.

Have you looked on the BE website?

Yes and the information on their site is out of date (ANOTHER BE "ISSUE" TO ADD TO THEIR FAT LONG LIST OF FAIL)........
https://www.bethere.co.uk/web/beportal/codeofpractice

Under how do you complain.........
louise kirlew is head of the support staff....... The same staff which think one or two disconnections every 24 hours (as i pointed out in my original post are normal, pointless complaining to a team leader of staff that think ADSL disconnecting twice daily is a "FEATURE" of the service)

Felix Geyr Is no longer MD of BE internet (he deals with O2).... He was MD of BE back in 2008 later he was replaced by Tom Williams, who has in turn been recently replaced (end of 2010 beginning of 2011) by Chris Stening

The current MD of BE (Chris Stening) whos info such as an email address i would like is not on their site. (Neither is their prior MD Tom Williams)

Dont assume im an idiot that doesnt understand line issues and hasnt looked for the RIGHT INFOMATION before i came on here to ask for it.

Id asked a common sense question, as ive told you 3 times now.

you could always ask mr jeeves........ http://uk.ask.com
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Although I don't have the info you specifically want, you could have a look here: http://seekbroadband.com/help/issues-complain.html just for some advice and info, but I would write a letter of complaint to BE, then go straight to Ofcom: http://www.ofcom.org.uk/ Advise BE in your complaint letter that you will be going to Ofcom as it always seems to hurry them up, just a thought.

I tried looking around on the BE site as well as the forums and was only able to find what you found in regards to who to contact and i doubt using the contact us page on the Site would be much help because you have no way of knowing who exactly it is your contacting.

to ban you from the forums for speaking your mind and some home truths i thought was going a tad to far, your conversation on the IRC sounds interesting, I use to think the staff were OK and not like most other ISP's but now i'm not so sure, they seem very keen to shut down anyone who says anything negative and truthful that points the finger at them for being at fault.

there is a contact us page on the site in which there is a complaints section whether that goes to anyone of importance that would be of help i don't know, might be worth giving them hell via that it can't be any worse.

let me know how you get on, PM if you like and if your not able to post on the BE forums again.

by the way you can probably guess who i am by the user name, it's not that far off from my BE one minus some digits

Edited by deleted (Fri 11-Mar-11 20:17:08)

In reply to a post by djfunkdup:

you could always ask mr jeeves........ http://uk.ask.com
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No contact info from top 4 results, forgive me if its just common sense to ask and not wade through billions of search engine results in a vain hope.

I spose i could try to concise 3 months worth of issues in to 140 characters on some twitter account page LOL

BE not updating M.D. contact details on their site in which to complain since around 2008-2009 highlights their whole ethos with regards to time frame to fix things i spose.
Irnoic they actually with awards for service when the contact info is several years old.

In reply to a post by Anonymous:

So what do you want to know?

.........contact information to make a formal complaint to BE Internet about service levels

The first line of the post was pretty clear.

Yes, the 1st 2 paras were sufficient without the reams of rant.

No need to play the Tsunami card either just to seek attention.

There is a difference between "may disconnect" and "should disconnect".

If you don't want debate, don't attend forums.

They will have a formal complaint procedure which you will need to follow. It's stated on the page you just referenced:

In reference to www.bethere.co.uk/web/beportal/codeofpractice:

HOW DO YOU COMPLAIN?

Just follow it!

In reply to a post by TheBadgerUK:

write a letter of complaint to BE, then go straight to Ofcom:

No, Ofcom's the wrong body, for starters, and you have to complete the formal complaint process until you get a final rejection from the iSP before you can go to their ADR body, CISAS.

In the first instance follow their complaints procedure.
However if not satisfied, my understanding is that they are required to be part of ADR (Alternative Dispute Resolution), best contact BE over this as they should also have procedure for this, ADR act as middle man and can force a fix and appropriate compensation. If this fails contact OFCOM 0207981 3040, This scheme is also run Otelo and CISAS.
I believe BE subscribes to http://www.cisas.org.uk/