In reply to a post by XRaySpeX:

No need to play the Tsunami card either just to seek attention.

That wasnt for attention i have SMS messages to prove it. Its true. I couldnt initially contact my grandmother or sister and when sky news failed to load see i could get an idea of latest by the minute happenings and watch live i wasnt very happy. In fact i was beyond worried about them...... So dont say that was for attention.

Your attitude actually in that regard stinks like support staffs did assuming basically ive just used a horrid event of nature thats killed people as an excuse. Thats sickening.

One of numerous issues with the service and websites randomly not loading over the past couple of months........ All detailed in their forums. When an upto the minute big news site wouldnt load right when i needed it i finally snapped with them (in fact i didnt really even snap as Terranova will attest to unless they have removed my post on their forum.

Oh and please see my prior post........ The info in that link you gave is out dated, best to check info you provide before you accuse others of ranting.

@Thebadger Thank you very very much writing direct to their London address it seems may be the only way to speak to anyone with sense or power at BE internet, your advice is much appreciated.

@Terranova Yep no up to date info for contacting the real powers is there. Fancy blog pages to announce new MDs but they dont want you speaking to them eh Cant say im shocked with all their website issues, cant even post them router stats now like they requested via a ticket cos that heap thinks its java or html code and refuses to accept them. Useless really.
And yep have guessed who you are......... Another if it were needed for fans here thats had issues in some regard with their so called BE service eh m8
Is it staying up for more than 5 days yet???
Once ive complained properly and intend to get an appology and refund for some of the lies and contradictions that have been lobbed at me, ill be leaving them ASAP Thought they were professional to beginning with, today ive seen the real "support"

lol yeah it's been 8 days so far which i'm totally surprised at, I'm wondering if they have tweaked something to keep me synced without saying something as i have mentioned it in the forums often enough that i have only managed to sync for 5 days at a time since joining back in November now all of a sudden i'm managing 8 days, either that or my line magically fixed itself, i dunno

anyway in regards to posting stats in a ticket on the site you can do it but you have make a post with no stats in it then edit it and put them in and it should then except them, it's what i had to do when posting to them, as you say bugs that they haven't got around to fixing yet.

Edited by deleted (Fri 11-Mar-11 20:51:11)

In reply to a post by Terranova:

lol yeah it's been 8 days so far which i'm totally surprised at, I'm wondering if they have tweaked something to keep me synced without saying something as i have mentioned it in the forums often enough that i have only managed to sync for 5 days at a time since joining back in November now all of a sudden i'm managing 8 days, either that or my line magically fixed itself, i dunno

anyway in regards to posting stats in a ticket on the site you can do it but you have make a post with no stats in it then edit it and put them in and it should then except them, it's what i had to do when posting to them, as you say bugs that they haven't got around to fixing yet.

Blimey go careful...... They will want thanks like the other guy that had a massive 11 days uptime

It will probably die tomorrow which will then mean you beat my record uptime on BE by a whole 2 days....... Well done hehe a near miracle

Maybe Linx got over its daily bout of brain wind early on today when news.sky and other New zealand based news sites wouldnt load

Yea tried that for ticket posting, works ok if doing bebox stats but not other routers.... It still complains if you try stats from certain models of routers. More brain wind and it not liking semi colons now apparantely (funny swiggly symbols obviously way to much for it to comprehend). When it does work you get more generic thankyou ticket replies than you do actual info on problems anyway from them LOL

Same support person via live chat today said i should email any issue about service problems to them if the ticket system doesnt work........ I wonder how long that would work for before their system blocks me due to reporting things that FAIL daily and thinking im a spam bot!

Anyways i am droning on now so just to say thanks again to TheBadgerUK, NilSatisOptimum and ofcourse yourself Terranova for the useful info and answering a simple question For the rest (the obvious BE can do no wrong supporters) thanks for pointing to BE webpages that have MD names and their emails 2+ years out of date on them. You are all qualified to get a job working for their support team

Looks like it will be good old snail mail to speak to anyone noteworthy......... Shocker of shocks another problem to be dealt with s-l-o-w-l-y in regards to BE, who would had thought that? Laughable if you dont cry about it.

In reply to a post by Anonymous:

The info in that link you gave is out dated, best to check info you provide before you accuse others of ranting.

That's their problem, not yours! Write the formal letter, headed "Formal Complaint". It's up to them to make sure it gets to right persons and carry out their process. Individual names shouldn't figure in a formal process; it's the company you are dealing with not individuals.

You still ranting!

Agree with XRaySpex.

To the OP... write a formal letter, make it polite, concise and to the point. Do not rant or enter into a tirade as it will get you nowhere.

Address it to the registered company office and send it by Royal Mail Special Delivery. This will allow you to track receipt of your letter via Royal Mail's tracking service. Keep a copy of your letter and print a copy of the proof of delivery from Royal Mail. Do this with all your correspondence (and their's) keeping a file that will allow you to pursue your case further, if necessary.

This way, 'they' cannot deny receipt of your letter. It is all too easy to ignore an email or claim it was never received.

Good advice!

In reply to a post by XRaySpeX:

In reply to a post by Anonymous:

The info in that link you gave is out dated, best to check info you provide before you accuse others of ranting.

That's their problem, not yours! Write the formal letter, headed "Formal Complaint". It's up to them to make sure it gets to right persons and carry out their process. Individual names shouldn't figure in a formal process; it's the company you are dealing with not individuals.

You still ranting!

The link you gave specifically (which I already mentioned before you posted it, so dunno why you even repeated it) tells you to contact certain individuals during the complaints process.

Individuals that are no longer in the positions some of that information alludes to and one individual no longer with the company.

I already stated I would write via snail mail to them instead, as obviously they can�t even keep a webpage updated either. So I fail to see why you have responded.

My thanks went to and still go to the relevant people that were able to communicate an answer to a simple question rather than blindly defending a company.

Im not ranting at all either, I apologise for talking to another poster that�s had issues with the companies service, sorry that offends you.

The trouble with a few on sites like this is it�s a no win situation on here. I had basically 2 options before I posted.....

1) Just ask for details on how and who to complain to, which would lead to you or some other person getting their pants in a knot and demanding why I want to complain.

2) I took what I hoped would be the lesser of 2 evils and got some of the reasons why I wish to complain about the service out of the way from the outset.

The trouble with the safe but sure option 2 is it then leads to the same people thinking it�s a rant as you have a valid complaint about a company they obviously love.

Or the short version, some in this thread have a differing view on the company to what I have and will do their best to find a reason to shout them opposing views down.

Thankfully though im not intimidated by armour clad keyboard defenders and had the nerve to stick around long enough until common sense came along and answered my easy question.

All worked out nicely didn�t it? Ill now leave you and the likes of Batboy (my god just looking at his post history says enough) to the sandpit so as not to offend you by "ranting" about shocking service or ISPs that still think they have the same MD as they did in 2008. Kind regards and enjoy!

Scroll back and find anywhere I have defended BE or sought your reasons for complaining.

From my 1st post I have advised you to use their Complaints Process and write a formal letter.

Nevermind any individual's names; just address the Complaints Dept.

As stated writing via snail mail is probably what I will have to do in exactly the manner Kaoshan suggests.

2011... Snail mail time for an internet company (sorry thinking out loud in a comedic sense to keep sane)

Here�s hoping I can keep the myriad of issues over several months as concise as possible. Wish me luck and thanks again to all who seriously assisted.

In reply to a post by Anonymous:

As stated writing via snail mail is probably what I will have to do in exactly the manner Kaoshan suggests.

2011... Snail mail time for an internet company (sorry thinking out loud in a comedic sense to keep sane)

Here�s hoping I can keep the myriad of issues over several months as concise as possible. Wish me luck and thanks again to all who seriously assisted.

There's a Contact-us form on the website where you can direct it to the Complaints Dept. if that's a bit more up-to-date for you.