You feel that they should install something to provide you with better internet even if it does not make sense with business development or finance wise.
They will look at competitors, predicted uptake sometimes have competitors might hinder you getting upgraded othertimes it might help. the choice is BT its their money
Business will always invest money where they will get the best return for their money, be that keeping a customer base, get new customer or offering new product that will make them more money (or any combination of those reasons)
So what you are wanting is OFCOM or the government to force BT to upgrade the network that provides you.
There no other way than to either wait until it make business sense (which could be a while or require funding from resident or other parties) or force them to upgrade at their cost.
There could be many reasons that has made Openreach deem you exhange as not worth upgrading for anything, lack of easy access to back haul, no room at or around the exchange, planning restrictions and many others.
To give you an idea, let say I give you £100,000 to invest in one of the two options
Option a) exchange where you will make the money back within 5 years and after than make £10000 profit a year
Option b) exchange where you will make your money back after 10 years and after than make £1000 profit per year.
Which option would you or anyone else choose. The one which gives you the best return on your money.
busienss with shareholder must always do what is best for the company, even if the CEO wanted to give everyone free broadband for a year he could not do it as the shareholder have legal protection. Therefore they have to invest their money where they will get the best return for the business.
The only way to override business sense would be to force them, hence why i said and still maintain you want someone to force BT openreach to upgrade their network in your area.
People should not have voted conservative in the past and elect a government that privatised everything they could.
If BT was still owed (or even another company) by the government I would then agree with you they have a duty of care to ensure every has decent access within reason. But alas BT is private so can do what they want when it comes to investing their money.
After all if its a easily viable project to upgrade the network in your area then you could club together and do it yourself, other places have.
Edited by deleted (Sat 12-Mar-11 16:02:14)