In reply to a post by BatBoy:

In reply to a post by Deadbeat:

If the fault lies between the NTE and the exchange then it's everything to do with Be or whoever the ISP is as only the ISP can directly communicate with Openreach to raise faults. As the OP and Openreach are certain of the efficacy of everything on his side of the NTE, the ball is very firmly in the court of the ISP.

Unfortunately, BT own the local loop, not the ISP.

So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on.

Edited by Deadbeat (Sun 13-Mar-11 11:15:14)

In reply to a post by Deadbeat:

So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on.

According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.

In reply to a post by BatBoy:

In reply to a post by Deadbeat:

So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on.

According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.

Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.

As ive stated BT have checked the wiring both visually and with equipment. There is no fault with internal wiring. Deadbeat is also correct when reporting a DSL and or NON PSTN fault it is the ISP you contact.

They are responsible especially in regards to certain other matters ive also mentioned in reply to the other anonymous poster such as peering, routing issues and ping times that shoot through the roof regularly. You and they can blame my internal wiring all you wish for the disconnect issues, you cant blame my end for websites that load one minute and not the next nor for sudden increases in ping times at specific periods in the evening. If you wish to do that i suggest you head to the BE forum first and read the other hundreds of posts from people that have the same issues.

Also stop asuming you know anything about the history of my problems with their horrid service because you dont. BE dont need you here to defend them.

1) Many people (NOT JUST ME) suffer the same disconnect issue, many of those same people have had BT visit and done all the testing BE have asked of them still have issues.
2) BE peering is useless
3) BE routing fails... Regularly
4) Websites regularly fail to load entirely
5) The ticket system to report such issues doesnt work properly and thinks things are java and or html
6) Contact details on their website are even incorrect

All those issues (and i could list many more but i dont want to bore people or neglect your attention span in blaming things ive already confirmed are not true) are all common issues relating to BE and its service and can be found on their forums in mass from many, many, many users.

Its their issues, not mine, not BTs..... BE's. Defending them aimlessly wont cure the issues neither no matter how much you want to stomp your feet and blame users for the companies magnitude of issues.

In reply to a post by Anonymous:

In reply to a post by BatBoy:

In reply to a post by Deadbeat:

So how would you go about reporting a non PSTN, bad broadband fault on your line should one occur? It's Openreach that are responsible for the loop and you as a mere mortal cannot directly approach them. Please let me and everyone else in on the secret so that we won't have to struggle to surmount the ever increasing reluctance of ISP's to pass the fault on.

According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.

Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.

As ive stated BT have checked the wiring both visually and with equipment.

So explain how BT got involved, if not called out by BE?

Oh incidentally and another you can add to that list above.......

The new BE newsletter was apparantely sent a couple of days ago.... I didnt get it and have never one since being with them. Again thats not my end either, again its another ticket issue i have ongoing which has apparantely been "escalated" and still not resolved. AGAIN its also an issue many on their forums suffer from.

We all subscribe and tick our little account box saying we want the newsletter, many though dont get it....... Another flaw with their web development team no doubt and inability to fix things.

I spose thats my internal wiring also according to you (Or maybe your follow up will attempt to be more creative and blame spam filters or similar my end like they did even though bethere.co.uk and beunlimited.co.uk which they send email through is on a safe sender list and i get all their other emails such as ticket update notifications, billing notifications, etc etc).

AGAIN ANOTHER BE ISSUE, Again SEVERAL people suffer at the hands of their useless systems, again all on their forums with an over 6 page long thread (probably longer now, i cant check....... I moan too much how are rubbish so got banned).

Dont think ill bother posting further, as having to defend myself and others against cretins that have no idea of my or others service issues wish to blame me and blindly defend a company. Its frustrating dealing with the actual so called "support" let alone the wannabes.

So you agree that BT were called out by BE then. How many times?

In reply to a post by BatBoy:

In reply to a post by Anonymous:

In reply to a post by BatBoy:

... nested quotes trimmed ...

According to our Anonymouse friend, BT have been called out by BE several times and have found no fault. Therefore, the problem is most likely to be found in the OP's house.

Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.

As ive stated BT have checked the wiring both visually and with equipment.

So explain how BT got involved, if not called out by BE?

BE called them out WRONGLY (SHOCKER) for a VOICE fault.

The engineer rang me at home from the exchange asking what the issue with my PHONE was.

I told him its an issue with ADSL he said they had reported it as a VOICE issue and there was nothing he could find wrong with the VOICE side of things.

I asked him to come and check wiring as he couldnt find a VOICE issue at the exchange.... TO CONFIRM it was NOT internal to my home.

He then hopped in his van 5 mins away at the exchange and came to the house, removed each phone socket and checked its wiring and plugged equipment into each phone socket, there was no issue found.

THUS ITS NOT MY WIRING AND NOT A VOICE FAULT.

Would you like to know the details of the entire 3 months or do you just want me to make you look silly on the odd point?

In reply to a post by Anonymous:

In reply to a post by BatBoy:

In reply to a post by Anonymous:

... nested quotes trimmed ...

Accoding to that post you can havent read prior posts here on the issue either. Wildly assuming things just like BE do.

As ive stated BT have checked the wiring both visually and with equipment.

So explain how BT got involved, if not called out by BE?

BE called them out WRONGLY (SHOCKER) for a VOICE fault.

An ISP can't call out BT for Voice fault. You can.

In reply to a post by BatBoy:

So you agree that BT were called out by BE then. How many times?

Yes i agree they called them out for a VOICE FAULT that doesnt exist. They are geniuses like you, obviously.

Id call BT FOR A NON-PSTN fault but as i and another have now tried telling you, those are for the ISP to deal with........ Normally if they have any sense (which BE DONT) they would send an SFI ENGINEER.

You carry on assuming nobody knows anything except you though, its entertaining. At least point and laugh at the troll sense.

In reply to a post by BatBoy:

In reply to a post by Anonymous:

In reply to a post by BatBoy:

... nested quotes trimmed ...

So explain how BT got involved, if not called out by BE?

BE called them out WRONGLY (SHOCKER) for a VOICE fault.

An ISP can't call out BT for Voice fault. You can.

Really, so how do they report issues if someone is a BE phone customer (which im not BTW) and has a PHONE problem then?

Keep trying though like rambo if you fire enough you might hit something, i suspect you are going to need alot more ammo than him though.

Your posting history is funny to say the least, maybe they keep you around for pure entertainment value rather than offering anything that makes any sense.