I suggest phoning around and finding which ISP can guarantee you up time in the months via ADSL.

A drop once every 24 to 48 hours is not a fault in the BT book, which will explain why you seem to be going nowhere.

if you want leased line uptimes, then look at MetroEthernet.

When moving from UKOnline to Be there was wiring changes done at the exchange, which might mean you occassionally seen a noise glitch now that you did not see before.


CHANGE ISP RATHER THAN HAVE A HEART ATTACK WITH BE

In reply to a post by MrSaffron:

Phone lines and noise conditions do change, was the disconnects apparently as soon as you switched to Be? Or only developed over time.

With just 1 or 2 disconnects per day then hard to track down, or do you disagree?

If you feel it is a Be specific issue, then at some point if you get nowhere, perhaps time to change supplier, and see if the issue continues

They started as soon as i switched to BE.

I agree 1 or 2 a day are hard to track down, but i have done everything they have asked of me over a period in excess of 3 months and its no nearer resolution. The only thing that has changed within 6 months is the ISP, just over 3 months ago (nearer 4 now) everything with UKonline worked faultlessly and flawlessly.

I plan to change suppliers once my complaint has been dealt with in a proper manner by manaegment. To move before hand would be letting them off the hook for their faulty service and its numerous issues, not to mention possibly involve me having to hand them an undeserved wad of cash to leave them and get out of any contract i may still be in.

I intend to do neither until the matter is resolved to a satisfactory manner, whether that means them admitting they are at fault or a refund/compensation of some description is up to them.


Oh and for anyone interested the real reason i PERSONALLY BELIEVE i was banned from their forum was threatning to leave their service and then later reporting back once i had moved if i had no issues with the new ISP. As stated they do not like to take blame for anything even when its proven....... A bit like one poster in this thread.

In reply to a post by Anonymous:

Drop your attitude, i speak to others as i am spoken to, you want to speak to me like a fool ill make you look one. Ive had no issues communicating politely with anyone else in this thread.

You're the only one looking like a fool as you're the one with the problems.

Why did you remove the date from the tickets you posted?

In reply to a post by Anonymous:

Oh and for anyone interested the real reason i PERSONALLY BELIEVE i was banned from their forum was threatning to leave their service and then later reporting back once i had moved if i had no issues with the new ISP. As stated they do not like to take blame for anything even when its proven....... A bit like one poster in this thread.

If you left the service, you wouldn't be able to report back as the forums are for BEings only.

In reply to a post by MrSaffron:

I suggest phoning around and finding which ISP can guarantee you up time in the months via ADSL.

A drop once every 24 to 48 hours is not a fault in the BT book, which will explain why you seem to be going nowhere.

if you want leased line uptimes, then look at MetroEthernet.

When moving from UKOnline to Be there was wiring changes done at the exchange, which might mean you occassionally seen a noise glitch now that you did not see before.


CHANGE ISP RATHER THAN HAVE A HEART ATTACK WITH BE

Ive never came accross any ADSL provider that cant manage more than 48 hours uptime, as far as im concerned its a fault.

I sincerely doubt if you or anyone else had a connection dropping every day or two you would put up with it and you would also deem it a fault, complain and want it recified by the ISP.

It is not normal nor acceptable and an ISP of any worth would investigate it in a proper manner rather than giving conflicting answers to questions, conflicting reports from their apparant testing and in general fob people off and report things to BT INCORRECTLY.

They will be moved from, but unlike some i will not go quietly on my way, they will admit liability in black and white before i go or refund me in full or part for wasting my time with their faulty service. Unlike the majority i wont just go silently and easily for them. Especially as stated when i may have to pay fees to get out of any contract.

In reply to a post by tommy45:

Having frequent disconnections is not normal it maybe fairly common place,but it's not how any good connection would behave,
You say that with your previous isp ,ukonline that you enjoyed several months at a time without loosing sync, taking that and the fact that bt openreach have checked both line for ptsn faults, and your internal wiring and found no faults with either,
Then the only other thing to have changed is the connection to the current isp's kit in your exchange, or that it's self is in someway defective .or it's filter needs replacing as they are filtered too,
Have you tried this: start with the router cable unplugged from the the adsl filter , perform a quite test whilst the test is running plug in the adsl cable so the router can obtain a sync, whilst this is happening are you able to hear it negotiating sync ( sounds like a dial up connection)
if so that in it's self can be an indication of a fault
it sounds to me that the problem lies with be's kit the connection to it, the tie pair aka E side pair i think, since i eventually was connected to the correct e-side at the exchange i have not had any disconnects,

Yep ive tried the test in the manner you mention as well as from each socket in the house (theres 2) also tried with and without router connected. and tried the quiet line test through filters and not through filters.... There is no difference.

To be harshly honest, I can see that your attitude would get your suspended from a great many forums, people by and large have tried to be helpful, but the responses back to them have been of the sort that mean anyone who might have contacts to prod the right people sees no real reason in trying to help, in case it all backfires and they get an earful.

In reply to a post by BatBoy:

In reply to a post by Anonymous:

Oh and for anyone interested the real reason i PERSONALLY BELIEVE i was banned from their forum was threatning to leave their service and then later reporting back once i had moved if i had no issues with the new ISP. As stated they do not like to take blame for anything even when its proven....... A bit like one poster in this thread.

If you left the service, you wouldn't be able to report back as the forums are for BEings only.

Wrong on that also, ex-users can post on there, ive seen people from IDNet and AAISP as well as people that have recently moved to Virgin and BT FTTC services. So again you are wrong.

In reply to a post by Anonymous:

Ive never came accross any ADSL provider that cant manage more than 48 hours uptime, as far as im concerned its a fault.

My BE service needs to be resynced every 14 days, regular as clockwork. Is that a fault too?

ADSL is not for you dare I say it,

Define investigate in a proper manner? What does an ISP do if it monitors for say 24 hours and sees no disconnects? Which by your admission is sometimes the case, longest uptime being 6 days.

What are you wanting them to admit liability for? Why so keen to get it? So you can sue them?