In reply to a post by MrSaffron:

Without seeing a SNR margin plot that covers a number of hours I will hold off saying that

if the upstream noise margin is most variable, exchange end is more likely, if the downstream is the variable one then customer end or interference from a property nearby is the issue

I wonder if the OP can provide such a thing?

In reply to a post by MrSaffron:

An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.

When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?

Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.

Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.

http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.

Does your connection drop every day? If it did would you live with it or complain?

In reply to a post by MrSaffron:

Without seeing a SNR margin plot that covers a number of hours I will hold off saying that

if the upstream noise margin is most variable, exchange end is more likely, if the downstream is the variable one then customer end or interference from a property nearby is the issue

I personally would say Upstream SNR fluctuates more than downstream, i will capture in routerstats lite tonight, this has also previously been done for BE and post that here tomorrow for evaluation from the people with common sense such as yourself, thankyou.

Well, Routerstats was suggested and that suggestion was backed up somewhere in the depths of this rambling epic. it would have been far more productive to put RS into action than to exchange spats here. As was stated earlier, gathering evidence to build and present a case for a fault is all important in these sort of situations.
Incidentally, my money is on an exchange, probably tie pair fault. Anyone running a book?

Ugh that last post of mine was a grammatical mess. Teach me for posting in more than one place at once. Sorry hope you understood it Mrsaffron.

Have you tried asking for the tie pairs to be changed?

In reply to a post by Deadbeat:

Well, Routerstats was suggested and that suggestion was backed up somewhere in the depths of this rambling epic. it would have been far more productive to put RS into action than to exchange spats here. As was stated earlier, gathering evidence to build and present a case for a fault is all important in these sort of situations.
Incidentally, my money is on an exchange, probably tie pair fault. Anyone running a book?

Exchange fault is what i think also, and would also explain why it was unstable with BE from the first day i joined but not ukonline which was also ADSL2+ LLU and stable for years.

The trouble is if its an exchange fault then A) Be dont seem to report issues correctly to BT and B) BT engineers in this area seem to have no interest in anything adsl related. Both are not my fault or problem.

In reply to a post by nredwood:

Have you tried asking for the tie pairs to be changed?

Im not even sure if thats been done, would that be done on BT visits that are recorded as VOICE faults be BE to BT?

Is this something you can just request and have done or does it involve having to run around in circles with BE again for months doing tests which nothing comes of?

In reply to a post by Anonymous:

In reply to a post by MrSaffron:

An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.

When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?

Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.

Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.

http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.

Does your connection drop every day? If it did would you live with it or complain?

Obviously it wasn't approved

Depending on how serious is the situation BT will update us if an engineer needs to be dispatched to investigate on site. If there's no resolution after this - we'll escalate for a broadband trained engineer, the so called SFI, if our higher level of support approves that course of action

In reply to a post by Anonymous:

In reply to a post by nredwood:

Have you tried asking for the tie pairs to be changed?

Im not even sure if thats been done, would that be done on BT visits that are recorded as VOICE faults be BE to BT?

Is this something you can just request and have done or does it involve having to run around in circles with BE again for months doing tests which nothing comes of?

How can it be "months" as the ticket is dated February?