Not something BT would do on a visit

It's something you have to request BE to ask BT to do and will usually involve your connection being moved to a different port on the MSAN rather than actually re-jumpering . If you request on your existing ticket for the issue, then you shouldn't have to do any more tests

It will involve a short amount of downtime whilst the physical connection at the exchange is changed

In reply to a post by BatBoy:

In reply to a post by Anonymous:

In reply to a post by MrSaffron:

An SFI will attend for maybe an hour, and unless the disconnects show up in that frame it is not likely to solve anything.

When did Be say they would continue looking at the issue, and escalate things? That is why the date of the correspondence is important, i.e was that six months ago or last week?

Do you understand what I am saying? An SFI is unlikely to find any issues if it is an intermittment to the point of only once every 24 or 48 hours the disconnects. Also Openreach may not want to even dispatch an SFI on the basis of a fault that is so infrequent.

Just because you were stable before with another ISP, does not mean there is a fault, you are now just experiencing DSL like most of the world does, i.e. the only minute or two where you lose connection once a day or every couple of days.

http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.

Does your connection drop every day? If it did would you live with it or complain?

Obviously it wasn't approved

Depending on how serious is the situation BT will update us if an engineer needs to be dispatched to investigate on site. If there's no resolution after this - we'll escalate for a broadband trained engineer, the so called SFI, if our higher level of support approves that course of action

It was approved at a later date but they were never sent. It got recorded as a VOICE fault again by another staff member who wouldnt follow the history of the several page ticket, the the months it had been going on, or previous information in it. They just went through their script again............ DO you want that ticket also........ Seriously can you just get lost

There is obviously a fault unless they send BT out for fun?

Actually i just give up with you, i dont like being rude but you comapred to everyone else and everything else said in this thread are just plain stupid.

Posting tickets on the BE forums alone persistently would result in a ban, but attitude certainly wouldn't help matters

And I wish all these Anonymous posters would register. I'm getting very confused

Edited by nredwood (Sun 13-Mar-11 18:15:10)

In reply to a post by nredwood:

Not something BT would do on a visit

It's something you have to request BE to ask BT to do and will usually involve your connection being moved to a different port on the MSAN rather than actually re-jumpering . If you request on your existing ticket for the issue, then you shouldn't have to do any more tests

It will involve a short amount of downtime whilst the physical connection at the exchange is changed

Thank you nredwood, excellent and clear information i will try that, also very much appreciated.

In reply to a post by nredwood:

Posting tickets on the BE forums alone persistently would result in a ban, but attitude certainly wouldn't help matters

I NEVER posted my personal tickets on THE BE FORUM, ive only posted them here to show the resident troll is an idiot

That is correct. You can still post via the Beusergroup login link to the forums

In reply to a post by Anonymous:

It was approved at a later date but they were never sent. It got recorded as a VOICE fault again by another staff member who wouldnt follow the history of the several page ticket, the the months it had been going on, or previous information in it. They just went through their script again............ DO you want that ticket also........ Seriously can you just get lost

There is obviously a fault unless they send BT out for fun?

Actually i just give up with you, i dont like being rude but you comapred to everyone else and everything else said in this thread are just plain stupid.

Hey I'm only trying to help, just like everyone else. You are obviously in need of a great deal of help.

In reply to a post by nredwood:

That is correct. You can still post via the Beusergroup login link to the forums

Nope doesnt work.......

"You have been banned from this forum.
Please contact the webmaster or board administrator for more information."

In reply to a post by nredwood:

...... And I wish all these Anonymous posters would register. I'm getting very confused

Agreed. It's like being blindfolded and earplugged in a speed dating session.

In reply to a post by Anonymous:

In reply to a post by nredwood:

That is correct. You can still post via the Beusergroup login link to the forums

Nope doesnt work.......

"You have been banned from this forum.
Please contact the webmaster or board administrator for more information."

She means ex-users not banned users