In reply to a post by Deadbeat:

In reply to a post by nredwood:

...... And I wish all these Anonymous posters would register. I'm getting very confused

Agreed. It's like being blindfolded and earplugged in a speed dating session.

As the OP i considered registering, some in this thread have been a great help with very sensible suggestions.

To be honest though some have just been to be blunt, moronic. It doesnt exactly encourage new users like myself to register here. Enough stupid people and trolls on the internet without joining a community with an obvious very big troll (not just this thread but most looking at its history). Waste of time with people like that around.

Have two connections

1. It drops probably every 3 days or so, sometimes for five minutes
2. The other which is faster, generally drops shortly after sunset, and sometimes in the evening. I simply go make a coffee and in the minute it takes to resync it is back again.

Have I pestered the ISP - no because I've looked at the noise pattern and it looks like random events rather than a systematic fault.

In reply to a post by BatBoy:

In reply to a post by Anonymous:

In reply to a post by nredwood:

That is correct. You can still post via the Beusergroup login link to the forums

Nope doesnt work.......

"You have been banned from this forum.
Please contact the webmaster or board administrator for more information."

She means ex-users not banned users

I thought you said they cant post, is that the first admittance the resident troll is wrong?

You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door

In reply to a post by MrSaffron:

Have two connections

1. It drops probably every 3 days or so, sometimes for five minutes
2. The other which is faster, generally drops shortly after sunset, and sometimes in the evening. I simply go make a coffee and in the minute it takes to resync it is back again.

Have I pestered the ISP - no because I've looked at the noise pattern and it looks like random events rather than a systematic fault.

Could i ask who the ISP is if you do not mind as for me personally (whatever my issues with BE maybe) it sounds like it wouldnt be suitable for my line, if its my line which is subject to outside factors and not the BE equipment at the exchange.

I can only go from experience and know my connection previously has been stable with other providers, so im assuming this is an ISP issues or an issue at the exchange probably at BEs equipment (something done wrong during the migration).

Also as stated ill definately do a routerstats graph for you to examine over night and well in to tommorow and set it to log the SNR in a txt file also

I do appreciate sensible advice and help and am more than capable of thanking helpful people and listening to them........ Its the only the resident loon in this thread that ruins things.
(I dont need to mention their name).

Other people with advice i should write to BE and suggestions of things to try who are rational im more than willing to listen to (which is why i reuploaded the ticket as you unlike the troll pointed out a very valid reason to do so).

Why do you even allow that person here, i cant imagine im the first new or old user that person has bothered.

In reply to a post by MrSaffron:

You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door

Ive decided to just ignore them now rather than waste time on them and focus on the sensible information you and others have provided

People post on forums because they have a problem - that is the pure nature of support forums

Doesn't mean to say they all have the same problem.

When it comes to line / connection issues, each problem is mutually exclusive. My line re-syncs regularly, but it's not the same problem that you and Terranova have (and if I remember correctly, Terranova has quite a long line and long lines are more prone to noise)

There are no BE staff posting here. They rarely do and if they do it's usually in the relevant BE section here

The BE Forum Rules are on the BE forums - quite rightly so as they relate to the BE forums and not anything else.

The BE website and moreover Member Centre is b0rked - I will give you that. Has been since the horrible revamp. There are however workarounds or fixes for most of the issues

As for routing issues, failures occur and I hope the price rises will help pay for more resiliency in the network. The UKOnline / Easynet price point was higher than BE and Easynet have a more robust network as their wholesale business is bigger and worth more to them. With the focus now on BE Wholesale, perhaps things in this respect will change

As for LINX issues, it's affecting other ISP's and is completely outside of BE's control

I rarely have any issue getting to any website - when I do it's usually resolved within 24 hours which I don't think is an unreasonable length of time for an issue to be fixed. I don't use BE DNS, OpenDNS or Google DNS

Most major news sites suffered overloading due to the events of the tsunami / earthquake in Japan, so not unreasonable to think that the Sky News website was also affected
http://status.aaisp.net.uk/apost.cgi?incident=876

Certainly OK for me at this time
http://news.sky.com/skynews/

If it wasn't and there was some major news event, I'd just switch on the TV

I will re-iterate at this point that people post on support forums because they have a problem. There are a greater majority who don't post on the forums having no problems whatsoever. There are circa 70,000 on BE just to put the forum posters into perspective. Probably no more than 1% post on the BE forums

There are also those like me who use the forums to help others, not to complain about the odd re-sync

Just a thought...... Didn't the OP's original ISP have a pretty reliable SRA system in operation? Could this have masked any "noise faults" that may have been present all along?

In reply to a post by Deadbeat:

Just a thought...... Didn't the OP's original ISP have a pretty reliable SRA system in operation? Could this have masked any "noise faults" that may have been present all along?

Sra was available yes but not enabled by default, usually only by requesting such from someone like ukonline Dan who at one time posted on this very forum,As the normal support staff didn't get involved enabling sra or where not allowed to ,

But for sra to work effectively a suitable router was necessary , such as the billion 7204xx which had the best matching chipset for the easynet dslams they used

They would do as most isp's will in order to try and mask the problem set a high amount of interleave raise target snrm and inp to boot, so if you had become accustomed to a nice healthy sync rate (some where near the max) and regularly use the connection for online gaming then making the said adjustments, would effectively cripple the connection IMHO, and may or may not make it more stable,
That would depend on how severe it is and what the underlying cause is , been there myself my fault eventually did get fixed but without involvement by my isp, initially,as the line eventually died so got reported as a voice fault, and virtually everything E/D side pairs, (lift&shift) and port on easynet's dslam all got swapped ,

Edited by tommy45 (Sun 13-Mar-11 19:23:46)

Just to try and keep it short nredwood....

1) If my memory serves me right Terranova is also one of the many that previously had a stable connection before joining BE, now it isnt. I will grant his line is longer than mine, but it doesnt alter the fact (again if my memory is not wrong) his prior ISP was reliable and BE is not. There are many others like this in the forums, for nobody not a single person have they admitted its an issue they are responsible for and what they should fix, even after people run tests as they are instructed.

2) The website is a complete and utter mess with old links here and there, old prices still (if you look deep enough ) and so much more that is wrong and hasnt been updated with correct information for years. Member centre is a complete joke, doesnt matter what options you tick in that with regards to newsletters and other things it just has a mind of its own and does as it pleases.... Is it still sending people O2 sms messages also?

3) Routing issues are beyond "do occur" and are it seems a regular "feature" of the service again with several members complaining, again with no sign of resolution to the issue. Again been going on and off and on again for some time

4) LINX..... Obviously horrid, they still continue to use them, id like to think the increase in prices will help but given all the other things they dont fix, i highly doubt it.

5) Im gald (and i say that sincerly) you dont have issues reaching some websites but clearly the service does.... We wont even mention the IWF things that get blocked wrongly including whole domains like webs.com which has happened on more than one occasion.

6) At the time Sky news was failing on BE and reported it worked fine on my mobile phone and also via a neighbours unsecured wireless (yes used with their permission, they let anyone in the street use it)...... Unfortunately their signal only barely reaches me so watching the streaming video on sky news wasnt really an option, but the site did load.

7) Switching on the TV wasnt an option thats another useless pile of junk thats gone back for its 2nd repair inside 6 months and been gone for 3 weeks so far, will probably just replace the thing if it fails again, useless warranty on it

8) in the end i went to the pub for a very late lunch and watched in there, a drink and meal for a few quid as opposed to no live news and BE excuses for £20+ quid........ I guess thats digital britain