That is correct - ex users not banned users

Banned users will remain banned and will not be able to log on to the forums by any method until such a time the ban is lifted

Not the first to get banned and unlikely to be the last
http://www.adsl2forum.co.uk/showthread.php?t=8213&hi...

In reply to a post by tommy45:

In reply to a post by Deadbeat:

Just a thought...... Didn't the OP's original ISP have a pretty reliable SRA system in operation? Could this have masked any "noise faults" that may have been present all along?

Sra was available yes but not enabled by default, usually only by requesting such from someone like ukonline Dan who at one time posted on this very forum,As the normal support staff didn't get involved enabling sra or where not allowed to ,................

SRA i believe was enabled on the connection for only a short period while i was with Ukonline (the majority of time i was a member it was not) and it never kicked in (sync speed once connected never altered).

I also had fast path enabled on ukonline and could go as low as 3db(ish) with ukonline and things stay stable (with and without SRA). Noise margin would not fluctuate as much with ukonline either (according to routerstats app).

Connection on Be though isnt even stable with full interleave on and SNR set in excess of 9db.

Just that alone says something is amiss. I and many that are ex-ukonlie users miss them a lot, including many that are now unfortunately memebers of the so called award winning BE A real shame they are gone.

In reply to a post by Anonymous:

In reply to a post by BatBoy:

In reply to a post by Anonymous:

... nested quotes trimmed ...

http://i54.tinypic.com/99l3rs.jpg
Actual day has been erased for my own personal reasons, this is enough prove (INCLUDING FOR THE RESIDENT TROLL) the issue is not years old.

Does your connection drop every day? If it did would you live with it or complain?

Obviously it wasn't approved

Depending on how serious is the situation BT will update us if an engineer needs to be dispatched to investigate on site. If there's no resolution after this - we'll escalate for a broadband trained engineer, the so called SFI, if our higher level of support approves that course of action

It was approved at a later date but they were never sent.

Well how much later? The post you imaged was only a couple of weeks ago, so the SFI must have been authorised in the last few days surely? Have you given them enough time to actually book an SFI, before going nuclear?

In reply to a post by nredwood:

That is correct - ex users not banned users

Banned users will remain banned and will not be able to log on to the forums by any method until such a time the ban is lifted

Not the first to get banned and unlikely to be the last
http://www.adsl2forum.co.uk/showthread.php?t=8213&hi...

Yep they clearly dont like it when someone goes and points out issues their service has and then insists they should fix them and insists when things are not fixed its not good enough and also calls them out when they lock things saying its resolved when it isnt. Oh and then finally has the nerve to say they will come back when they move ISP and report if they still have connection issues (like i said in my case i suspect that was my nail in the coffin, they didnt want evidence on there its their service).

They obviously dispose of those people to keep up the charade they are perfect. Pretty funny really can see how they win awards now.......... They censor the critics.

On the plus side the person concerned (thats deliberately and accurately written in the third person) was it seems after checking lucky enough to have the sense to only take the 3 month option and can escape soon without them draining pockets of further cash they do not deserve.

In reply to a post by Anonymous:

SRA i believe was enabled on the connection for only a short period while i was with Ukonline (the majority of time i was a member it was not) and it never kicked in (sync speed once connected never altered).

I also had fast path enabled on ukonline and could go as low as 3db(ish) with ukonline and things stay stable (with and without SRA). Noise margin would not fluctuate as much with ukonline either (according to routerstats app).

Connection on Be though isnt even stable with full interleave on and SNR set in excess of 9db.

Just that alone says something is amiss. I and many that are ex-ukonlie users miss them a lot, including many that are now unfortunately memebers of the so called award winning BE A real shame they are gone.

You should move to Sky as it's the same connection that UKO was.

In reply to a post by Anonymous:

and then finally has the nerve to say they will come back when they move ISP and report if they still have connection issues (like i said in my case i suspect that was my nail in the coffin, they didnt want evidence on there its their service).

That doesn't really make sense as the forums are only for BE members so you'd only be preaching to the converted. Far more sensible to post on here, which is a well respected site and you'd be affecting people's decisions who were planning to join.

You'd have to register a username of course, to avoid being branded a trouble-maker and getting lost in a sea of anons.

In reply to a post by MrSaffron:

You call another user a troll, but you are trolling just as much, two wrongs do not make a right, and if both continue then both will be shown the door

They continue to persist, despite me not responding to anything they have to say

Please stop them many thanks.

BE very likely did everything correct to report the fault as a broadband fault and not voice

BT OR fault reporting is not the easiest of things to get your head around. In my case the fault was reported as an LL5 (broadband fault) 3 times by BE, and only the 3rd time did I get broadband engineer. This is not an uncommon occurrance whatever ISP you happen to be with even A&A

I believe things may have changed recently, but engineers could not even test with ADSL2+ compatible equipment until very recently
An interesting read, if you've not done so already
http://www.aaisp.net.uk/kb-broadband-sfi.html

Personally I'd rather see the concentration of efforts go into this in terms of BT OR first before giving the majority superfast broadband

In reply to a post by nredwood:

Personally I'd rather see the concentration of efforts go into this in terms of BT OR first before giving the majority superfast broadband

Unfortunately, they have to play the numbers game with our European friends.

In reply to a post by nredwood:

BE very likely did everything correct to report the fault as a broadband fault and not voice

BT OR fault reporting is not the easiest of things to get your head around. In my case the fault was reported as an LL5 (broadband fault) 3 times by BE, and only the 3rd time did I get broadband engineer. This is not an uncommon occurrance whatever ISP you happen to be with even A&A

I believe things may have changed recently, but engineers could not even test with ADSL2+ compatible equipment until very recently
An interesting read, if you've not done so already
http://www.aaisp.net.uk/kb-broadband-sfi.html

Personally I'd rather see the concentration of efforts go into this in terms of BT OR first before giving the majority superfast broadband

Granted reporting such things may indeed be a tricky process, but on all occasions it has been wrongly (atleast i suspect wrongly) reported as a voice fault rather than adsl. Ive actually asked BE on each occasion what it was reported and also asked the BT engineer when they have visited.

Id love to be able to post the whole ticket for people to read through but as its now over a dozen pages that wouldnt be quick or easy to do.

I fully understand things may be difficult to detect problems and fully understand BT probably have some ridiculous process/system for fault reporting........ AGAIN though this is not my fault and is something BE and BT need to get right both individually and between there selfs.

I dont really care who is to blame between them (im actually willing to say BT probably do play a large part in this), all i do know for sure is ive done everything BE asked and its still not fixed and according to ticket info they provide only ever been reported as a voice fault.