I'm sorry you can't post the full ticket, but I'm looking forward to your Routerstats plot which may shed some more light on the issue.

I've seen many join BE and complain to hell about problems and leave, only to come back again eventually.
A lot went to Virgin, so certainly not anything to do with the BT infrastructure
A particular BEing was convinced all problems laid with BE, moved to TalkTalk (mostly as they said they support Netgears) and within a few months was back again with BE (still complaining from time to time)

In 3 months, I will have been with BE for 5 years. I'm more than happy with the service they've given and that doesn't mean there haven't been problems.
There definitely have been

For unilimited broadband for the price, they cannot be beaten. Vivaciti, Xilo and Sky come close, but have their own issues
In terms of overall service, it's probably A&A that win over all - but broadband with them comes at a price a lot of us probably cannot afford

A&A are actually on my short list If the line is still borked after a move (which i dont think it will be, wasnt with more than one prior ISP) they seem good at getting things fixed.
Virgin definately is not on my list and probably never will be.

BE now dont seem to want to deal with my issues at all, which is fine by me, the more they refuse to acknowledge things the more to formally complain about.

In reply to a post by Anonymous:

A&A are actually on my short list If the line is still borked after a move (which i dont think it will be, wasnt with more than one prior ISP) they seem good at getting things fixed.
Virgin definately is not on my list and probably never will be.

BE now dont seem to want to deal with my issues at all, which is fine by me, the more they refuse to acknowledge things the more to formally complain about.

What level of compensation are you hoping to get?

Just one question do you have your PTSN voice service with be* also ( pay line rental to be*)? I assume that you do, as otherwise the isp would not get involved reporting a PTSN fault to BT, in the first place,

As for BT upgrading their existing line plant where needed instead , so it would be better suited to existing ADSL2+ tech, i also agree with,as the line plant was never intended for the use of ADSL when it was installed hence the amount of lines that are easily affected by EMI/EFI

Unless you have actually seen the actaul fault report BE have put through to BT OR, (unlikely as BE will NEVER provide this), there is no evidence either way whether it was reports a voice or SFI fault

There are some cases I believe where ADSL faults have to be raised as a voice fault (sometimes even to just get BT OR to do anythng at all)
This gives just a tiny overview - it's far more complicated in reality
http://tinyurl.com/4szdp2z


I 'm unable to check the detailed KPI's any more, but OR faults related to tie pairs used to be running quite high and certainly from memory always over their target

This gives an overview of performance
http://www.offta.org.uk/charts.htm

Would you be willing to pay more, say £40 pm for BE to offer then same kind of service as A&A?

Personally, I wouldn't.

Some time ago, BE users were asked if they would pay more for a special SFI service. The majority said no

I was going to ask the same thing re: BE landline and reporting as a PSTN fault

I have the feeling the OP is not on BE Lanline though

In reply to a post by nredwood:

I was going to ask the same thing re: BE landline and reporting as a PSTN fault

I have the feeling the OP is not on BE Lanline though

I already got that confirmed http://forums.thinkbroadband.com/general/t/3979513-b...

In reply to a post by nredwood:

Would you be willing to pay more, say £40 pm for BE to offer then same kind of service as A&A?

Personally, I wouldn't.

Some time ago, BE users were asked if they would pay more for a special SFI service. The majority said no

I looked at AAISP ,but the way that they go and cap something that is sold directly by be* as unlimited made it IMO not good value

In reply to a post by BatBoy:

quote=3979785]

In reply to a post by nredwood:

I was going to ask the same thing re: BE land line and reporting as a PSTN fault

I have the feeling the OP is not on BE Landline though

I already got that confirmed http://forums.thinkbroadband.com/general/t/3979513-b...

In which case it's strange that they Be* reported it as PTSN i would of thought only the op would be able to speak to bt about his/her voice service? just as BTW will only liaise with the isp regarding a ADSL fault

Edited by tommy45 (Sun 13-Mar-11 21:14:28)