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Standard User deleted
(deleted) Tue 15-Mar-11 09:29:57
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
In reply to a post by BatBoy:
In reply to a post by RobertoS:
Qiite a good username in fact smile.
Actually, PRODISC would have been a better choice to maintain continuity wink



lol
Standard User deleted
(deleted) Tue 15-Mar-11 13:34:02
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Re: BE Internet complants a horrid service.


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In reply to a post by nonBEliever:
Id also say there are more than a few that have stated that TP-Link performs better on BEs forums than the BEbox a couple which have stated it holds onto sync better and to a lower SNR level........

That would be me.

I've had massive intermittent problems with Be since joining. The best uptime I've managed since joining is five days. My issue is not identical to yours, as you know, but it's no less frustrating and clearly not a function of (or lack thereof) of the equipment installed at home.

I'd have periods where things were fine and then, with no pattern whatsoever, I'd start experiencing multiple disconnects, up to 70 an hour. I've had a ticket open since mid-February and it's only recently that we've made what I consider to be real progress. However, I can't confirm that yet. I had three days uptime with very, very low error counts at 9dB (attn. 52/27.8 pwr. 18.7/12.4) so I've just switched to 6dB for another three days of tests.

These problems were manifest on three routers: the BeBox with latest and one version older firmware; a DG834v4 with and without DGTeam mods; the TP-Link TD-WD8960N with the latest UK firmware. The results were the same, but I still had to go through hoops and had a new BeBox delivered from Be a while ago. The problems repeated themselves. It was only then that the issue, assuming it has been fixed, was tracked to faulty wiring (unspecified) at the exchange.

Many people are reporting very, very similar issues to mine.

The TP-Link holds on to a low SNR better than the BeBox for me, every single time and it's easy to demonstrate. If I'm on a 6dB profile and the difference between up and down SNR is more than 2.8dB, the BeBox will lose sync. The TP-Link doesn't.

Edit: As an aside, it's such a shame there are so many in here who seem determined to derail someone who does actually have some genuine complaints with Be's issue tracking. Further, nonBEliever nee PRODISC has made a point of raising many issues over the on the Be forums here that people [censored] and whine about every single day. And yet, he's getting pathetic insults from anonymous idiots over here.

Edited by deleted (Tue 15-Mar-11 13:39:38)

Standard User deleted
(deleted) Tue 15-Mar-11 13:38:21
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Re: BE Internet complants a horrid service.


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In reply to a post by gfendle:
It was only then that the issue, assuming it has been fixed, was tracked to faulty wiring (unspecified) at the exchange.
Faulty wiring at the exchange is in BT Openreach's realm, not BE.


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Standard User deleted
(deleted) Tue 15-Mar-11 13:41:19
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Re: BE Internet complants a horrid service.


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In reply to a post by BatBoy:
Faulty wiring at the exchange is in BT Openreach's realm, not BE.

My contract is with Be. I don't have direct contact with BT Openreach. I pay Be for that.
Standard User deleted
(deleted) Tue 15-Mar-11 13:42:05
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
In reply to a post by gfendle:
In reply to a post by BatBoy:
Faulty wiring at the exchange is in BT Openreach's realm, not BE.

My contract is with Be. I don't have direct contact with BT Openreach. I pay Be for that.
Me too.
Standard User deleted
(deleted) Tue 15-Mar-11 15:36:51
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Re: BE Internet complants a horrid service.


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In reply to a post by gfendle:
That would be me.

I've had massive intermittent problems with Be since joining.
Did you have similar problems when you were with Demon?
Standard User deleted
(deleted) Tue 15-Mar-11 15:53:34
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Re: BE Internet complants a horrid service.


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In reply to a post by BatBoy:
Did you have similar problems when you were with Demon?

Are you trolling me? You've clearly looked through my posts to come up with this response.

No. Typical uptimes were measured in weeks. My issues with Demon were different, despite the wording on some of my posts here. I never experienced the same problems I have with Be.

If you're that interested, I'd suggest a new topic since I don't want to hijack the OP's thread any more than I have already.
Standard User deleted
(deleted) Tue 15-Mar-11 15:57:41
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Re: BE Internet complants a horrid service.


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In reply to a post by gfendle:
Are you trolling me? You've clearly looked through my posts to come up with this response.
No, that's why I asked the question.
Standard User deleted
(deleted) Tue 15-Mar-11 16:07:11
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Re: BE Internet complants a horrid service.


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In reply to a post by BatBoy:
No, that's why I asked the question.

On the surface of things I agree it could look the same, but it's not. I'd rather not dilute this topic with discussions about Demon, either. wink
Standard User deleted
(deleted) Tue 15-Mar-11 16:08:13
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
In reply to a post by gfendle:
In reply to a post by BatBoy:
No, that's why I asked the question.

On the surface of things I agree it could look the same, but it's not. I'd rather not dilute this topic with discussions about Demon, either. wink
Fair enough. Did you also use the TP-Link on Demon?
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