what do you suggest I do?
Experience has told you, Jack, that dealing with BT is a real pain, although you did achieve some success in getting them to replace the line from the pole to your house.
Phil (yarwell) has been consistent throughout this thread in suggesting that you move to a new ISP, because the issue is a routing problem that can only be resolved by your ISP, BT Broadband.
To support this, I found the following piece of advice on dslreports.com:-
�If your latency (
ping times) is consistently high, you need to question your provider as to your routing. Many ISPs are not national, but are able to sell DSL nationally. In certain cases, they must route traffic all over the place even if you are trying to use local game servers or sites.
In other cases, the ISP has real (and hopefully temporary) routing problems, or a critical failure and they are on backup.
Normally network specialists plan for optimal routing, but during fast growth, your ISP may have got into a situation where customers pay penalty in ping time while the ISP figures out how to resolve the problem.�
The piece went on to say that, if faced with persistent high latency, there�s not a lot you can do.
�ISPs are not obliged to operate with any minimum latency guarantees, so vote with your feet. Discussing the problem with as senior a technical support person as you can find (
not much chance of that as far as BT India is concerned) may reveal they have expansion plans that will ease the problem in your area.�
If you move to a business account with BT, things may improve, because, as suggested from the banner you saw, your line will be prioritised. But you have to ask yourself: �will the support be any better when I�m a BT business customer?�
Wagstaff
"Being right is often not enough"
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