In reply to a post by gfendle:

In reply to a post by Anonymous:

and still whining ???

Perhaps you're suggesting that just because someone is on a short-term contract they waive the right to complain about the service they've paid for.

no he has been complaining from day1 as you yourself should already know
since you are a BEmember what I am suggesting is that he or ANYONE else that is unhappy with the service that is being provided to them by there
ISP should stop whining about it and change ISP .why would any normal person go on about how bad or in this case the BEnetwork service they provide for 3months ????

it's not very hard to work out is it . and so what if anyone is still in contract anyway
pay to get out of that service. I have paid myself to get out of contract with others ISP
that I was unhappy with. and no I haven't got money to waste I would rather pay than stay with a c r a p p y service provider

Edited by deleted (Thu 17-Mar-11 14:20:49)

In reply to a post by ste211270:

and so what if anyone is still in contract anyway

But that's where your argument falls flat on its face. It's all very well just coughing up and moving on, but it's most certainly not what any customer should have to do. What if, like me, he was on a one year contract? Stay and get it sorted, or cough up c. 200 quid to move on?

Further, in the interests of balance, the OP has also praised the staff on numerous occasions, a point you seem to have missed, and he's also complained about a number of other issues that people moan about on Be. Every. Single. Day. But you didn't mention that, either.

You'd do well to stop making it personal, only then will be you begin to see some of the valid points he's raised, and which are irrelevant. It's about the issues, not the person.

Edited by deleted (Thu 17-Mar-11 14:31:07)

In reply to a post by gfendle:

In reply to a post by ste211270:

and so what if anyone is still in contract anyway

You'd do well to stop making it personal, only then will be you begin to see some of the valid points he's raised, and which are irrelevant. It's about the issues, not the person.

thats a fair point

I would still pay no matter how long the contract period was for this is only my opinion thought

In reply to a post by ste211270:

I would still pay no matter how long the contract period was for this is only my opinion thought

I appreciate that completely, but it's not always possible. I've been locked into a Vodafone contract for far too long.

Easy for the OP at the moment because he's on a three month contract, but that doesn't change the fact that he doesn't feel he's had VFM or a decent service, hence the original request.

In reply to a post by gfendle:

In reply to a post by ste211270:

I would still pay no matter how long the contract period was for this is only my opinion thought

I appreciate that completely, but it's not always possible. I've been locked into a Vodafone contract for far too long.

Easy for the OP at the moment because he's on a three month contract, but that doesn't change the fact that he doesn't feel he's had VFM or a decent service, hence the original request.

carn't disagree one bit very valid point I hold my hands up

In reply to a post by gfendle:

Easy for the OP at the moment because he's on a three month contract, but that doesn't change the fact that he doesn't feel he's had VFM or a decent service, hence the original request.

Yet to see any proof

Regardless of which isp you are with, If the fault lies with that isp's side of things then it has a duty of care to it's customers to
1, Get the fault/equipment repaired/replaced
2. let the customer leave penalty free, without paying the remainder of any contract period

In reply to a post by tommy45:

2. let the customer leave penalty free, without paying the remainder of any contract period

I doubt anyone would dispute that, but there's a problem: you're assuming the ISP will admit fault. They rarely do.

In reply to a post by gfendle:

In reply to a post by tommy45:

2. let the customer leave penalty free, without paying the remainder of any contract period

I doubt anyone would dispute that, but there's a problem: you're assuming the ISP will admit fault. They rarely do.

I was at one point in contract with BT for me to get out of contract was something like £435.00 at the time never the less canceled contract and still didnt have to pay it. long story was well pleased with myself lol

Well if they don't then it would be a case going through the usual stuff, then escalated to their complaints department asking for a letter of deadlock,at the same time maybe registering your complaint with their ADR people also, if they still refuse to admit to it or do anything that surely is a deadlock situation, ADR will step in ,leading to isp backing down and getting fault fixed ,or as per option 2,
and customer may also be awarded some compo to if they had made it know to the ADR at the time of Application, just the ADR is a long winded way of doing thiings