In reply to a post by gfendle:

In reply to a post by tommy45:

2. let the customer leave penalty free, without paying the remainder of any contract period

I doubt anyone would dispute that, but there's a problem: you're assuming the ISP will admit fault. They rarely do.

In your experience? The key is to be able to demonstrate a problem. The ISPs have a lot of jokers trying it on.

Works both ways some isp's are regarded as jokers too,

In reply to a post by tommy45:

Works both ways some isp's are regarded as jokers too,

Who?

Any isp who doesn't provide a reasonable level of service & or support in return for the said subscription fee, if i was to name names, that would be my opinion, but by reading this and other forums on the internet,plus stories in the media, sometimes help's form such opinion, but there was once one called tiscali in my experience ,

In reply to a post by tommy45:

Any isp who doesn't provide a reasonable level of service & or support in return for the said subscription fee, if i was to name names, that would be my opinion, but by reading this and other forums on the internet,plus stories in the media, sometimes help's form such opinion, but there was once one called tiscali in my experience ,

Am I right in thinking you migrated from Tiscali when you found they were not providing you the service they promised?

In reply to a post by BatBoy:

In reply to a post by tommy45:

Any isp who doesn't provide a reasonable level of service & or support in return for the said subscription fee, if i was to name names, that would be my opinion, but by reading this and other forums on the internet,plus stories in the media, sometimes helps form such opinion, but there was once one called tiscali in my experience ,

Am I right in thinking you migrated from Tiscali when you found they were not providing you the service they promised?

nope, as i was still in the min term, and there was no way that i was going to pay for the remainder of it, they denied that they was at fault(when they clearly where) ended up going through cisas for deadlock letter and got some compo out of them, plus 4 months subs fee 's waived eventually , they even failed to provide me a mac code within the 5 working days time frame , but if was in the same position as nonBEliever i wouldn't be happy either, i would probably wanting a refund too, if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon

Edited by tommy45 (Thu 17-Mar-11 17:31:12)

if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon

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ok that makes sense given the time these issues have been going on (according) to the op LOL

how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?

Edited by deleted (Thu 17-Mar-11 17:54:05)

In reply to a post by ste211270:

if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon

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ok that makes sense given the time these issues have been going on (according) to the op LOL

how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?
well not sure on costs to be or any other isp, but i do know that there is /was a standard charge of £160.00 per call out to the isp, it would depend on how long this took to complete the work, but that's one of the draw backs of being an isp.
but what they loose here they more than gain on the whole,
but once they have done this the problem will be resolved or it won't,but both parties will know it isn't the items checked, either way, if it gets resolved then they may keep a customer ,by being reluctant in doing this sends out the wrong impression to would be customers,and existing customers

Openreach LLU SMPF price list

Note the charges related to tie pairs compared to Special Faults Investigation

I await more news from the OP after the update this morning

well not sure on costs to be or any other isp, but i do know that there is /was a standard charge of £160.00 per call out to the isp, it would depend on how long this took to complete the work, but that's one of the draw backs of being an isp.
but what they loose here they more than gain on the whole,
but once they have done this the problem will be resolved or it won't,but both parties will know it isn't the items checked, either way, if it gets resolved then they may keep a customer ,by being reluctant in doing this sends out the wrong impression to would be customer s,and existing customers

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yes must agree the sooner any ISP sort out any issues its customers have would make a very good impression as with most things it does come down to cost and like you have said which I totally agree being reluctant to spend or when it take forever to fix problems or issues does give a very bad impression


it sods law for me opening my mouth one of my phone lines has gone dead as a door nail tonight on my linebonding connection LOL

Edited by deleted (Thu 17-Mar-11 20:17:38)