In reply to a post by ste211270:

if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon

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ok that makes sense given the time these issues have been going on (according) to the op LOL

how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?


*clap*

simple common sense approach really.

In reply to a post by nonBEliever:

Things are getting worse, it would hardly ever disconnect in the afternoon or early evening previously and it was rare to get 2 in such a short period of time.

Have you ever had problems at your premises with power cuts or surges?

When I first moved into this place 11 years ago, we used to get awful problems with brownouts. Some equipment in the house used to react badly, some none at all. One of the computers here always rebooted, while two others never did.

In reply to a post by Chrysalis:

In reply to a post by ste211270:

if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon

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ok that makes sense given the time these issues have been going on (according) to the op LOL

how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?


*clap*

simple common sense approach really.




?

Mains conditioners can help very much in this respect

In reply to a post by Anonymous:

In reply to a post by Chrysalis:

In reply to a post by ste211270:

if i had such a fault i would expect that they would have their equipment that i'm connected to at the exchange checked/changed which ever is deemed necessary , at the very least, if not for anything else but to rule out their kit being at fault, and of course testing the tie pair also, not running some remote openreach test that very rarely will show a fault so should not be relied upon

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ok that makes sense given the time these issues have been going on (according) to the op LOL

how much cost do you think it would be to get such things done at the exchange ???
given i would think BE would get the bill from BT openreach?

*clap*

simple common sense approach really.




?


with it been LLU I suspect this makes it a more complex situation as in this case BE would be asking BTw staff to check their own LLU equipment, ie switch to an alternative LLU dslam. I suspect this is more of a inconveniance than it would be for a BTw isp to ask for the same. Nevertherless this doesnt get BE of the hook, in such a situation I would insist on that type of diagnosis assuming I had already disproved my own equipment been at fault and a BT tech has checked out the line ok.

In reply to a post by nredwood:

Aside from the LOF and LOS, something doesn't seem right with those stats, but cannot put a finger on it right now

Can you please upgrade the firmware for the 585v7 to v8.2.7.7 and post the stats again after a few hours INCLUDING the uptime
http://www.beusergroup.co.uk/technotes/index.php?tit...

Also, if you can go onto SamKnows and check the location of the exchange and try and have a look to see if there might be anything between you and the exchange such as roadworks

My hunch is still that it is something at the exchange

I think i upgraded it to that version already, i left out the uptime as im personally not sure if the uptime the BEbox quotes is the uptime as in how long its been powered on or the actual time (real uptime) you have had sync (as i had a power cut and then 2 resyncs i deliberately left the uptime out to avoid confusion) Ive never been confident in its stats it reports, also partly what i meant when i said they are vague.

Ill have to plug it back in tomorrow, i wanted to do some gaming this evening and the bebox is horrid when using with my PS3 (even though its all wired). SO after my routerstats lite session its been relegated back to its box for now

Im about 600m straightline to the exchange and actual cable run is nearer 1500m along the whole route (this is walking along the cable route) there are no current road works or similar that could cause issues.

The area between my cable run and the exchange is also basically all residential (No factories etc). and exchange is only 10mins or so walk from me. Nothing obvious lept out and doesnt look like any recent roadworks or similar have recently been done either (theres no fresh patchwork pavement or road )

Im worried this is all going to get even worse next month as thats when BT are going to start pulling about all things and shoving FTTC in spits and spats in this area (well if they dont alter the date for a fifth time )

In reply to a post by nredwood:

If you request a static IP, do it over the phone. That way, support can talk you through setting it up and you won't get caught out by losing connection to the Internet due to the change and having to find some alternative means to get online to get the details

I know from experience

Thanks to you and Batboy for the Static IP info Hop you dont mind i covered both your posts in a single reply.

In reply to a post by gfendle:

In reply to a post by nonBEliever:

Things are getting worse, it would hardly ever disconnect in the afternoon or early evening previously and it was rare to get 2 in such a short period of time.

Have you ever had problems at your premises with power cuts or surges?

When I first moved into this place 11 years ago, we used to get awful problems with brownouts. Some equipment in the house used to react badly, some none at all. One of the computers here always rebooted, while two others never did.

No the area is pretty good the recent power cut is rare, in the last 5 years or more we have probably had 3 power cuts total. No issues with power surges either AFAIK. Ive certainly never had mains equipment suddenly go pop or similar if thats what you meant?
PC doesnt reboot randomly has been powered on for months and months (excluding the power cut obviously)

Edited by deleted (Sat 19-Mar-11 02:32:30)

Uptime is the time since last sync on the detailed stats page. Time since power on is elsewhere in the GUI (which I cannot get to at this moment in time) - think it may be under Configuration

I'll respond in more detail later today and no probs re: combining together

In reply to a post by nonBEliever:

i left out the uptime as im personally not sure if the uptime the BEbox quotes is the uptime as in how long its been powered on or the actual time (real uptime) you have had sync (as i had a power cut and then 2 resyncs i deliberately left the uptime out to avoid confusion) Ive never been confident in its stats it reports, also partly what i meant when i said they are vague.

Yes mate, I see.

i left out the uptime as im personally not sure if the uptime the BEbox quotes is the uptime as in how long its been powered on or the actual time (real uptime) you have had sync

Following on from the original request, and nredwood's explanation, the reason uptime as reported in the stats is needed is that without it the downstream error stats are almost always meaningless.

The upstream error stats are held on the DSLAM, and I believe only reset on change of router.

Ive never been confident in its stats it reports

????
What's wrong with them? I've never had reason to doubt them. As for vagueness I don't quite follow you there either, but that's by-the-by.