ok tyvm for help and yes i was on fixed lined before

todays stats

Download speedachieved during the test was - 452 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

just done new speed test

Download speedachieved during the test was - 509 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps

Get onto them tomorrow and tell them you have a "Stuck Profile" of 500kbps. They need to get it unstuck. Get politely insistent if they tell you it is in 10-day training, as in this case that is irrelevant.

If they say profiles take up to 5 days to rise, that is also irrelevant here, as large jumps are supposed to happen within hours, and you can't get much larger than the one you expect.

They should be able to see those speed test results, but have them ready to refer to.

just phoned aol cant do anything for 7 days

That is nonsense. As I said, insist, as politely as you can as getting irate is counter-productive.

It is nothing to do with the 10 day training. It is a stuck profile.

Trouble is those are quite rare these days, they used to be common on a move from fixed rate, so they won't have seen one before.

at last everything is good ty all for your help new starts

Download speedachieved during the test was - 5926 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

That's great .

Did they finally do something, or did it (seem to) happen by itself?

been emailing aol all day then it just come good about 30 mins ago ty mate for help

and getting very good speed to