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Standard User deleted
(deleted) Sat 19-Mar-11 19:23:47
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Re: BE Internet complants a horrid service.


[re: RobertoS] [link to this post]
 
Right plugged it back in again and left it plugged in for a few hours.......

Uptime: 0 days, 7:23:55

DSL Type: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 1,214 / 18,105

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.4 / 18.5

Line Attenuation (Up/Down) [dB]: 9.5 / 20.0

SN Margin (Up/Down) [dB]: 10 / 9.3

Vendor ID (Local/Remote): TMMB / BDCM

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 221 / 5,321

CRC Errors (Up/Down): 3 / 11

HEC Errors (Up/Down): 30 / 65

Doesnt look like it held onto any of the prior info frown Will be unplugging it again in a moment and going back to my Netgear or TP-Link, for me personally the Bebox doesnt handle networking in my home very well in general and is terrible in every regard with the PS3 and a media streamer i have......... Maybe its down to other equipment freely admit that could be down to my end, and could be fixed with tweaking my gear or the bebox.

Either way i dont want to get into a love/hate debate on the Bebox. The main issue (sync) happens no matter what the router and even if i disconnect everything else. Oh and before anyone says it..... NO i dont run wireless, on the bebox or any device thats also an invention of Satan wink
Standard User RobertoS
(sensei) Sat 19-Mar-11 19:33:04
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
I'm beginning to lose track, but the original issue was disconnections.

Worth waiting to see the BeBox give one? Or have we been there?

Your error rate over those 7 hours is negligible.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
Standard User deleted
(deleted) Sat 19-Mar-11 20:10:30
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Re: BE Internet complants a horrid service.


[re: RobertoS] [link to this post]
 
In reply to a post by RobertoS:
I'm beginning to lose track, but the original issue was disconnections.

Worth waiting to see the BeBox give one? Or have we been there?

Your error rate over those 7 hours is negligible.


Yep you have lost track though kinda understand why smile.........

Prior stats and disconnects and the routerstats lite charts were done with the Bebox.

LATER AFTER I POSTED THEM i went back to my TP-Link as the Bebox is useless when using my PS3 through it and i wanted to spend some time gaming. The Bebox for whatever reason doesnt for me like lots of networking gear. When i took the stats nothing else was connected to it, done to make sure my other gear is not to blame.

Nredwood then asked me for router stats again to the BEbox as i didnt post the uptime........

I replied and stated i would plug it in again, which i have done for 7 hours.

Waiting for another disconnect isnt going to show anything new to what has already been presented with it disconnecting with the routerstats lite charts.

Hope that clears it up.... Back on my Netgear and Tp-Link combi now. Happy to go back to the Bebox again if anything else new needs to be shown from it, but the disconnects already have been smile


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Standard User nredwood
(knowledge is power) Sat 19-Mar-11 20:14:10
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
Nothing there showing any cause for concern and the error count is low

I would suggest using the BeBox in bridge mode as a modem only and connecting the Netgear or TP-Link as a router

Ensure you plug the BeBox in some time afgter dusk that way you would get the most stable sync when the noise floor is high

Be* Unlimited
Standard User deleted
(deleted) Sat 19-Mar-11 20:35:40
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Re: BE Internet complants a horrid service.


[re: nredwood] [link to this post]
 
In reply to a post by nredwood:
Nothing there showing any cause for concern and the error count is low

I would suggest using the BeBox in bridge mode as a modem only and connecting the Netgear or TP-Link as a router

Ensure you plug the BeBox in some time afgter dusk that way you would get the most stable sync when the noise floor is high


Yep the line with regards to errors (though i admit i didnt actually use the connection much in those 7 hours odd) is good with regards to errors.

I think ive also tried the bebox as modem only mode at some point Nredwood and some network tasks (especially HD streaming) still seemed laggy, though yeah at some point i could mess about with it again and as said could properly get things running smooth with it. To be honest though thats low down on the priority list for my connection woes.

With regards to syncing at various times of the day hehe been there and done that, you are totally right obviously, syncing at the worst time possible will of course (or should) ensure things are more stable, during more "stable" parts of the day. However it doesnt seems to make any difference i still get the odd resync every day or two.

I dunno what my personal disconnects issue is. BE were initially helpful, but now just seem to be giving very weak (sometimes utterly meaningless) answers to any support query i make about anything (not just sync problems). A shame really they have a mountain of niggly things they need to fix with the service which they dont. Id defend them, even if they couldnt fix my personal issue, but to be honest its almost like they dont bother trying in some areas to rectify certain problems the service has which are minor, so i dont hold out much hope for a very hard to track down issue like mine.

I have to say it at the risk of abuse but it just seems a poor product to me.... Things are constantly "escalated" but rarely properly "fixed". Some problems seem to crop up over and over again (Bucket, hole, finger syndrome wink )......... Anyways these last two paragraphs are getting off topic, sorry was thinking out aloud no offense meant.
Standard User nredwood
(knowledge is power) Sat 19-Mar-11 20:41:35
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
If HD streaming etc is still laggy with the BeBox in bridge mode, the BeBox is not the issue. It will be doing no routing / network stuff at all merely providing the ADSL connection

Be* Unlimited
Standard User deleted
(deleted) Sat 19-Mar-11 20:48:53
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Re: BE Internet complants a horrid service.


[re: nredwood] [link to this post]
 
In reply to a post by nredwood:
If HD streaming etc is still laggy with the BeBox in bridge mode, the BeBox is not the issue. It will be doing no routing / network stuff at all merely providing the ADSL connection


To be honest i freely admit that problem is likely my end with the bebox. I just dont see the point in trying to solve it when the disconnect issue still happens with the bebox and other routers with nothing else plugged into it/them.

I may as well have disconnects but smooth network operation and not waste my time fiddling with the thing.

Totally agree with what you are saying more than likely something else is the cause or theres something the Bebox doesnt like. I just see no benefit spending several more hours trying to find out what, when things (apart from the disconnects) work ok with other gear.

Like i said dont want this to turn into a love/hate debate for the Bebox, that wont achieve anything.

Though again to clarify i agree with you streaming issues with the Bebox are entirely down to my end....... Sync issues (disconnects) more than likely (infact id say certainly) are not.
Standard User nredwood
(knowledge is power) Sat 19-Mar-11 21:06:40
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
Have you requested a tie pair change as yet? If not, may be time to do so

Be* Unlimited
Standard User nredwood
(knowledge is power) Sat 19-Mar-11 21:23:26
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
Just ocurred to me that you do not have the Maximum Bandwidth line in the stats, therefore you are not on the latest firmware for the BeBox

Be* Unlimited
Standard User RobertoS
(sensei) Sat 19-Mar-11 21:27:27
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Re: BE Internet complants a horrid service.


[re: deleted] [link to this post]
 
Point of information smile.
Yep the line with regards to errors (though i admit i didnt actually use the connection much in those 7 hours odd) is good with regards to errors.
Your usage is irrelevant. Error rates are not associated with usage.

ADSLx connections are, as they say, "always on". There is a constant stream of packets between the DSLAM and your router, travelling at your sync speed. The difference is whether or not they encapsulate data.

Given that, errors of every kind will occur when they occur, independent of data volumes.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.
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