Id had thought that obvious, i have no choice but to (in their own common choice of words) "escalate" things.
Oh I don't know, you could stop switching your router off and on... 
Router and the computer its connected to is switched on 24/7 only time it gets switched off by me is if i am required to switch to a different router to perform tests.
Good excuse though, blame disconnects, peering and routing issues with the service, ticket system that doesnt work properly, regular problems with their phone support line being down, and so much more i wont bore you with on a person switching a router off. Makes as much sense as some of their ticket responses LOL
Would you like me to set a video camera in front of the router for a week to show i dont turn it off....... That would be a good new but pointless test they havent thought of yet to satisfy you.
Either way i see you are back to troll mode so ill ignore you again, shame for a brief glimmer there you actually attempted to help. I should had known from your history here that wouldnt last very long.