I think your being a tad quick to jump to conclusions. I presume your going to give us a little time for us to understand your line conditions before throwing in the towel?

You been with us 24 hours (your line will be in a 10 day training period). We already started to take measures to review your line, however you have to understand we know little about your historical past.

I would prefer if you handle this directly via our support desk as these forums are not our official support home.

In reply to a post by jdowning640:

Ok guys, took your advice - switched to Aquiss and the 7 day migration is over. Started on Thursday.

What can I say - things are starting to get worse. Of course this isn't Aquiss' fault and I commend them on being a great company. They helped me with my setup and were very professional.

The pings when I first got the service were great (for me atleast), 53ms (the lowest I'd ever seen them) however I'm starting to see them deteriorate again.

My son cannot play online games anymore, I even watched it and it's awful.

What package are you on with Aquiss? FTTC?

Hi Martin,

I'm just using these forums to gauge an understanding from people like BatBoy, RobertoS & a few others that have helped me out in the past in understanding what was wrong with previous sync faults. In no way am I putting down your service, it's absolutely fantastic & the sync speeds are even higher. Your support is also superb, your customer service is fantastic & I think your packages are great. I am not going to give up Aquiss simply because I know it's not your fault but obviously it's something on BT's side.

@BatBoy - it's ADSL 15 Business Package.

If you'd like me to abandon this thread Martin & be in direct contact with you and your team then just drop me an email and I'd be very happy to do so.

Thanks again,

Jack

In reply to a post by jdowning640:

If you'd like me to abandon this thread Martin & be in direct contact with you and your team then just drop me an email and I'd be very happy to do so.

Certainly not asking you to abandon, however if you can reply to us on the support ticket you raised overnight with a bit of history to your problem (i replied personally early this morning) then this would be helpful and also mean that possible important data is being kept together.

PS: For reference i have requested Interleaving to be switched off. This should complete March 28th.

PPS: If you can also enable ICMP (ping) packet replies on your router, we can start to graph/monitor your line via our inhouse systems.

Hi guys,

Here's a quality monitor graph thing I set up a few minutes ago:

http://www.thinkbroadband.com/ping/share/239b8301ea0...

It doesn't seem to look like there's any problems there, is there?

I prefer mine...

My Broadband Ping

Horrible. Click the link to my live one in my sig.

I'd forgotten I've got a live link in my sig as well

Your name is there as well, in case you ever need a reminder .

Do I come here often?