In reply to a post by jdowning640:

Thanks so much - will try it out tomorrow but I'm running low on cable so I'm going to just have to test out the white cables one by one. You're a great help.

As there are only 4 whites at that end, the one you want is probably the missing one as Rockh says, there should be 5 - as there's 5 pairs, 5 colours each paired with a white.

In reply to a post by jdowning640:

There's been about 6 engineers out, none of them have commented. It could possibly be a factor though could it be causing high latency?

The advice here was to change your ISP in order to solve the latency problem. You've now migrated to Acquiss and still you have a latency problem - although moving from BT Broadband was a wise move !!
Anything that increases propagation and transmission delays will mean higher latency.
You've now appeared to have eliminated most causes - so changing the orange wire for a white wire, from your JB to the master socket, may be the solution - it certainly won't harm the situation.
Your original question was : "can I get interleaving turned off?" Have Acquiss done this for you?

Wagstaff

Yeah, his BQM "stepped down" when Interleaving went off

http://www.thinkbroadband.com/ping/share/239b8301ea0...

He said it had gone "Fast path" in this post, and when I checked his BQM yesterday you could see the big drop in the Minimum level. It has moved on now though as it's a Live link.

Looks nasty

In reply to a post by RobertoS:

He said it had gone "Fast path" in this post, and when I checked his BQM yesterday you could see the big drop in the Minimum level. It has moved on now though as it's a Live link.

Thanks, Bob. I didn't understand the "fastpath" connection.
I wonder what happened between 6pm and 8pm last night. Did all the boats arrive at Belfast at the same time !!!

Wagstaff

He's had far worse. Ones where the average stays at the top with occasional thin blue spikes from the top.

It's horrendous all the time.

In reply to a post by RobertoS:

He's had far worse. Ones where the average stays at the top with occasional thin blue spikes from the top.

It's horrendous all the time.

It's quite baffling. I wonder what is causing this - there must be a router somewhere delaying the packets. Or could it be as simple as a twisted pair in his JB - or even a firewall/internet connection setting.

Wagstaff

That look any better?

http://www.thinkbroadband.com/ping/share/239b8301ea0...

In reply to a post by jdowning640:

That look any better?

http://www.thinkbroadband.com/ping/share/239b8301ea0...

Think so, what's changed?