Thanks again for all the posts. I am 6KM away freom the exchange. Also logged a call with BT / O2 to get an engineer out.

DSL Details



Modem Type:

Built in modem - ADSL



DSL Line (Wire Pair):

Line 1 (inner pair)



Current DSL Connection:




Down

Up



Rate:

2364 kbs

431 kbs



Max Rate:

9549 kbs

1012 kbs



Noise Margin:

30.1 dB

23.7 dB



Attenuation:

20.0 dB

0.0 dB



Output Power:

10.7 dBm

-5.6 dBm








Protocol:

G.DMT2 Annex A



Channel:

Fast



DSLAM Vendor Information

Country: {46336} Vendor: {IFTN} Specific: {29297 }



ATM PVC:

0/38








Rate Cap:

9549 kbs



Attenuation @ 300kHz:

20.0 dB



Uncanceled Echo:

28.2 dB

Suspicious - check phone filters and alarm



VCXO Frequency Offset:

14.1 ppm

Ok



Final Receive Gain:

7.4 dB

Ok



Impulse Noise Comp. Tones:

0

Ok



Excessive Impulse Noise:

0

Ok

DSL Link Errors


Collected for 8Days1:45:17




Since

Current

Current

Time Since




Reset

24-hr int.

15-min int.

Last Event



ATM



Last Event



Cell Header Errors

228

0

0

2Days5:31:53



Loss of cell Delineation

228

0

0

2Days5:31:53








DSL



Link Retrains:

3

0

0

2Days5:31:53



DSL Training Errors:

0

0

0

0:00:00



Training Timeouts:

0

0

0

0:00:00



Loss of Framing Failures:

5

0

0

2Days5:31:53



Loss of Signal Failures:

5

0

0

2Days5:31:53



Loss of Power Failures:

0

0

0

0:00:00



Loss of Margin Failures:

5

0

0

2Days5:31:53



Cum. Seconds w/Errors:

5

0

0

2Days5:31:53



Cum. Sec. w/Severe Errors:

5

0

0

2Days5:31:53



Corrected Blocks:

228

0

0

2Days5:31:53



Uncorrectable Blocks:

224

0

0

2Days5:31:53



DSL Unavailable Seconds:

3207

0

0

2Days5:25:22

WARNING To those about to say this line should be running a lot faster - remember this is BET that uses SHDSL to cover a lot of the distance and then a box to combine to the two lines into one, somewhere out on the network - it looks like this gives a 'false' length indication.

The issue appears to be the low IP Profile, now if this is caused because of the audible noise on the phone line, and that noise is present when the ADSL modem is not plugged in then raise this with your voice provider.

Otherwise if the IP profile is still low, and you believe your modem has maintained a sync around 2272 or better then chase ISP as it seems to be stuck.

Edited by MrSaffron (Mon 11-Apr-11 15:08:25)

In reply to a post by MrSaffron:

The issue appears to be the low IP Profile, now if this is caused because of the audible noise on the phone line, and that noise is NOT present when the ADSL modem is not plugged in then raise this with your voice provider.

Either I'm misunderstanding you Andrew, or should the "NOT" have been removed when you changed something else in the wording?

A not in the wrong place - twice today - heads off for more coffee

Hello, can you get your line stats from the router?

You'll be saddened to hear that the stats reported from equipment connected to a BTS service don't mean diddly-squat. There is no correlation between what is displayed and what is actually coming down the pair/pairs.

I'd be chasing O2 for the lack of voice service, once this is fixed, the IP profile should come back up on it's own.