In your case all contact via Sky, thats why rental is cheap, sky handle the BT interface and book the engineers etc

A third socket or unterminated wires!

Those are almost certainly NOT BT faceplates/sockets.

A third socket or unterminated wires!

or perhaps a wired in device like an alarm ?

Well Sky are doing a follow up call today (their DLM totally destroyed my speed) and I will explain the situation and because I don't have test sockets and on top of that multiple masters if I explain I am visually impaired and the current situation is proving difficult in terms of being able to diagnose problems they might get BT in and not charge me for the work.

I would guess it is a pair going back to the attic junction box location.

Anyone else notice just one wire on the ring connector pin 3 - imbalance issues, removing that might improve things.

I noticed it - but there are quite a few issues to get through on that install.

Multiple masters, three wires in one IDC, no surge arrestors, unknown sockets, no BT master

Did not clock all four photos at first!

The extra pair would very doubtfully be going to the loft unless the outlet had always been in the current position.

Looks like a simple fix. The two masters are linked in parallel and the third set will probably be the secondary mentioned on the other side of the garage wall. The cables appear to be surface mounted, so making one an NTE 5 point and linking the other two as three wire secondaries would be simple enough and should solve the problem.

Edit: That is if you need the ring wire.

Edited by mrnelster (Mon 11-Apr-11 19:20:48)

Well just a quick update I totally lost internet connection a few days ago after sky manually increased my download and upload speed we had a BT engineer out and he said it is getting the correct amount of speed but for some reason the speed is not getting to the router. Personally I think artificially pinning the speed down is even worse than traffic management internet speeds are not static they alway fluctuate even on traffic managed lines and Sky's pinning down of the sped prevents this. anyway the engineer said all he could do is recommend to Sky they send out a new router incase that is the problem but in the mean time I have plugged in a router of my own and the speed is as slow as ever so it is not looking good. I am preparing to cancel my contract in the event the new router does not work and will probably go to BT Infinity.

So where is the engineer seeing this mythical magic speed?

The lack of data from your routers, i.e. sync speed, attenuation and noise margin data make it impossible to evaluate what the engineer or Sky are saying.

I presume the BT engineer tested using the master socket? Have you tried your own modems at that point?