Yes. I have spoken with a technician. He confirmed that he could see my Profile had been 14000 kbps and is now 11000 kbps. I was on the phone to a senior staff member yesterday. I feel he would have checked this one.

If an ISP does limit speeds based on an incorrect Profile, would the user get normal results on the BT Test site but very low elsewhere? Is there a link to the customer problem you mentioned?

Edited by ARD (Fri 15-Apr-11 15:51:54)

I suggest the principle problem is nothing to do with AAISP, though with luck they are the best ISP to help sort it out.

The wildly varying IP Profile points to a wildly varying sync/connection speed, which in turn points to a line fault between the PCP cabinet and you, or internal to your premises.

You mentioned not expecting the move to solve whatever the problems discussed in the previous many threads and posts were, and it hasn't. I'm afraid I haven't time right now to go back and re-read everything.

Re the new development of poor throughput for the IP Profile, that sounds like either a router which needs updated firmware to handle ADSL2+ properly, or are you perhaps using a wireless connection to the router rather than wired?

If wireless, what OS on the computer? And is it your previous router or a new one?

Roberto,
My IP Profile is 100% normal. I have not said otherwise. My sync speed has varied but not "wildly". Changes has been due to line testing by my ISP and the underlying disconnection problem which my ISP has taken seriously. Please don't hint that I criticised my ISP. I have every confidence they�ll get things right.

I have two routers, both bought in the last five weeks. They are fully ADSL2+ compliant. I am currently wired to the router but there is no reason why a wireless connection should be so much slower than wired connection- certainly not this much slower that the speeds normal for the Profile.

Edited by ARD (Fri 15-Apr-11 16:15:20)

Yes to the good on speedtest and bad elsewhere

And would have to search, but was down to someone with 35000 IP Profile on AA

Thanks for clariying that, Andrew. I'm as near to 100% sure that this isn't the issue here but I'll search out that thread.

EDIT this looks like it:

http://forums.thinkbroadband.com/fibre/t/3992392-ftt...

Edited by ARD (Fri 15-Apr-11 16:58:43)

I wasn't aware I had inferred you were criticising your ISP, unless it isn't AAISP. Earlier in the tread it is strongly implied that it is, only despite that you keep saying "my ISP". Keeping it secret doesn't help anyone, particularly you.

So, is it AAISP or not, and if not, which please?

My point about the IP Profile varying wildly was a mental blackout. For some daft reason when drafting that post I was thinking you are now on FTTC, which you clearly are not. Sorry .

However for testing to cause a sync of under 12480kbps when your normal one is the high 15Mbpss to low 16Mbpss is somewhat strange, although a single rogue setup could have caused it.

Is your new ISP aware of the initial occurrence, as in this post and thread? It seems to me to be highly relevant, as it does to you.

There is also quite a lot of useful info for them in this thread particular the latter parts of it after it seemed to stabilise for a week then go haywire again.

Edited by RobertoS (Fri 15-Apr-11 17:41:13)

My new ISP is aware of all issues prior to my migration. Speed problems did not pre-date migration

Line testing- and the original issue to which you have suddenly found time to link- has led to sync varying between 16326 kbps and 15411 kbps. Nothing wild about that.

My IP Profile has varied between 14000 kbps and 11000 kbps. Again, nothing unusual in a DSL training period and to be expected given the original issue.

To remind you, the issue of this thread is why my download speeds outside the BT Test site are far removed from the IP Profile despite the same problematic BT line, wiring and hardware.

Anyway, that�s it until Monday.

Edited by ARD (Fri 15-Apr-11 19:03:37)

An 11000kbps profile can only result from a sync in the range 11360-12448kbps.

ADSLx does not "train" in the manner you seem to think.

I'm not sure how a throughput problem is inevitably nothing to do with line problems.

If rather than AAISP your ISP happens to be Plusnet, seeing as you were considering it a while back, (how unreal are you in refusing to say who it is!), there is a very probable explanation of throughput problems which Plunet level 1 and even level 2 support have repeatedly shown themselves unaware of.

But you clearly wish me to push off, so I shall. Thank you for being so rude in two consecutive posts where I have been trying to help.

I don't think I have been rude to you, Roberto, but I'm sorry to have offended you.

Current IP Profile from the BT Test site is 13000 kbps

Current sync: 15992 kbps

Speed result from BT Test site:

Download speedachieved during the test was - 11121 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :15992 Kbps(DOWN-STREAM), 1152 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 16.13:26.72:57.16 (SBE:NBE:PBE)

Speed result from elsewhere are as low as 1.5 mbps.

You've given me a lot to think about so thanks

ISP is ?

It can be relevant!

I accept it probably is not, as the BT speed test would show up the problem I have in mind, but "probably" means "probably", not certainly.

The ISP can be relevant given any individual problem - it can spark a distant memory in other readers' minds about similar on the same ISP, and result in them searching and finding a relevant thread.

There is never any point in being secretive about your ISP unless you have reason to believe you made a bad choice and don't want the "salt in the wound" of others saying so.

Even if that were the case, which I doubt, wounds heal quickest when treated appropriately .