That's a very explicit and understandable response. Huge thanks

HR Dis has been mentioned byy quite a few people, though you were first, and it seems the only answer that makes sense.

The troubling throughput issue is hard to relate to ISP congestion because of the scale of the difference. I can only assume a peering issue or what Andrew and Roberto have indicated. I'll be in touch with tech support again tomorrow.

Good morning!

After two attempts to authenticate this morning, I now have Internet speeds in keeping with the IP and bRAS Profiles and results from the BT Test site:

http://www.speedtest.net/result/1257278768.png

http://www.speedtest.net/result/1257284984.png

Download speed achieved during the test was - 13955 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16280 Kbps(DOWN-STREAM), 1136 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.31:23.61:61.08 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Now I can focus on the High Resistance Disconnect (HR Dis) issue- or whatever has been causing me sync loss since 3 March.

Huge thanks for the amazing support you have all given. I can�t post my exact circumstance on this forum but only that would tell you have helped just by being around ThinkBroadband.

In reply to a post by ARD:

Good morning!

After two attempts to authenticate this morning, I now have Internet speeds in keeping with the IP and bRAS Profiles and results from the BT Test site:

http://www.speedtest.net/result/1257278768.png

http://www.speedtest.net/result/1257284984.png

Download speed achieved during the test was - 13955 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :16280 Kbps(DOWN-STREAM), 1136 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 15.31:23.61:61.08 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

Now I can focus on the High Resistance Disconnect (HR Dis) issue- or whatever has been causing me sync loss since 3 March.

Huge thanks for the amazing support you have all given. I can�t post my exact circumstance on this forum but only that would tell you have helped just by being around ThinkBroadband.

I'm confused - how was this sorted out?

That's good news, but it also looks as though the BLM/Speed test combination is playing silly devils again.

Have you noticed your download speed is now considerably above the IP Profile? That is impossible. This problem used to occur a lot.

Even if you had the 14000kbps profile your current sync should earn, 13995kbps could not be achieved.

The speedtest.net figures look more likely on a 13Mbps profile.

[[/quote]I'm confused - how was this sorted out?


No idea, BatBoy, but my ISP have been kept fully informed so maybe they adjusted something overnight.

BTW This has nothing to do with the High Resistance Disconnect (HR Dis) issue- or whatever has been causing disconnections since 3 March.

Yes, Roberto, I had noticed. But it's nothing new. I sometimes had strangely high "results" on a 7150 kbps Profile:

http://forums.thinkbroadband.com/idnet/t/3900413-bt-...

I'm just pleased to be able to use my connection normally and get speedtest.net results in keeeping with the Profile.

http://www.speedtest.net/result/1257799064.png

Thanks for all your input

Edited by ARD (Mon 18-Apr-11 16:23:46)