Hi Wagstaff,

Plugged everything out and plugged an ethernet into back of modem directly to computer.

Check out the TBB graph now: http://www.thinkbroadband.com/ping/share/c0c5b5aa41a...

Indicates that it's either the line or the laptop. I have no other computers to test it out on - what should I do next?

Plugging everything back in again.

Jack

In reply to a post by jdowning640:

I've just noticed... every time I run a traceroute it never completes. Should it always complete succesfully?

Hi Jack

A traceroute will tell you how many routers your packets travel through, how long it takes to travel between routers, and if the routers have DNS entries, as well as the names of the routers and their network affiliation and geographic location. IME, at the end of the trace, it should say "Trace complete".
From what you've posted, I don't think the trace got to "thinkbroadband.com" !!

As I've indicated before, the fact that you're running a business makes it very difficult to test the network components, in the way I've suggested. The two things that are common to the line, so far in your testing, is the WAG354G Modem and the laptop. And the problem may lie in one or both of these components. Do you feel confident in checking the modem's setup? I think the address is 192.168.0.1.

Wagstaff

Website says 192.168.1.1

It isn't a modem, it's an ADSL Router with a WAP.

I wonder if that WAP is WPA2 secured?

Isn't that wireless security? Would that affect it?

Yeah it's a gateway - I thought it was basically the same thing except with ethernet ports & wireless.

Here's some screenshots of the gateway page:

http://yfrog.com/mtbydefault20110417at1651p
http://yfrog.com/nlbydefault20110417at1651p

It would if someone was leaching off you, but I wouldn't expect it to be that bad - else you would be eating TeraGigs per month.

So I doubt if that would be the cause even if you had it enabled. And you also have the Firewall disabled. Someone has really put the scares into you about those.

The WAG54G ia an ADSL2+ modem; router; 4-port 100Mbps ethernet switch, and Wireless Access Point.

I've been wondering for a while what all those other routers are doing actually, though again as the problem is there without them they won't be the cause. As Wagstaff seemed to think it was OK I've kept quiet, as my VOIP knowledge is zero.

As for what is causing the latency, no real idea . Next door got an indoor gym, with a running machine? That's a 90% joke, 10% suggestion for things that could cause it. Or the local electricity substation has your line over it. But again, you'd expect that sort of thing to kill the sync speed.

Edited by RobertoS (Sun 17-Apr-11 18:13:29)

Hi Roberto, again thanks for all your help. Don't know what id do without all your support

Definitely not leeching - there's no way in hell that a neighbour could be doing that as it's quite a big place her and the gateway and routers are in buildings with big stone Walls

Ha, definitely no runners next door aswell. I wish though so I could see some ooh la la in action! Joking of course.

Electricity substation runs nowhere near the route of the line either.

The other routers are basically set to dhxp disabled. They're just acting as access points for guests to connect to wirelessly.

I'm away our at the minute so plugged everything out of modem. If things stop then it's definitely internal or if it continues it's definitely not as I've tried a different modem.

Thanks again Roberto - great help.

Jack

In reply to a post by RobertoS:

Website says 192.168.1.1

It isn't a modem, it's an ADSL Router with a WAP.

Yes, Bob, that's the address of the WRT300N Router. But between that and the master socket is the WAG354G Modem, and I'm sure I saw the other address for that on one of his posts.

Wagstaff

The gateway / modem is 192.168.1.1, the WRT300N is 192.168.1.8

Jack

Apologies Jack. I must have imagined that address, and yet I feel sure that I saw it in one of your posts.

Do you have the setup information of the WAG354G modem and the WRT300N router?

BTW what have the addresses in between 192.168.1.1 and 192.168.1.8 been assigned to?

Wagstaff

Edited by Wagstaff (Mon 18-Apr-11 14:17:22)

I'm so sorry Wagstaff, I never even realised you replied and have forgot to get back to you.

I think it's not inside my network, I've eliminated everything else and problem is still there.

However, I did run this test on the 'Visualware' website and came across this.

Apparently my 'DNS Lookup' times are very high (1000ms avg).

See these pictures - can anyone please please please help me, copper phone line is costing me an absolute fortune

http://yfrog.com/fvbydefault20110429at2336p

http://yfrog.com/nibydefault20110429at2336p

I tried switching to OpenDNS servers but no difference...