In reply to a post by polemonkey:

In reply to a post by Anonymous:

is the telephone wire going under or over the electric wires? if under then it may be loose to keep regulation distances between the wires - if over then you want it tightend. In anycase although common practice it was illegal for them to have touched the dropwire fixing - I have done a lot of jobs for a national window firm who always call us out to relocate the wire onto the brickwork using an expanding eyebolt - this is simply a cost of the job and only BT can do it. If a lorry pulls that wire down and kills someone (which has happened in the past hence wire height regulations) then their and possibly your ass is liable (as they were your agents working on the line). Best risk a small charge and report as a low wire, than have some poor sap end up getting gorroted off their motorcycle etc.....
A QUICK PHONE CALL FROM YOU AND TEN MINS OF AN ENGINEER TIME COULD SAVE AN AWFUL LOT OF TROUBLE.
If you report it to bt saying you are a passer by then they will send an engineer out on a dummy job - this will make it all the harder for them to charge you - if it is nothing to worry about the engineer wont charge - even if he has to do something he may just be happy to have an easy clear and not bother going through the rigmarole of raising a charge without your account details. I certainly wouldnt (especially if I was on a call-out).
There is a five hour response time if you say it is potentially dangerous which it is. Call.

Best advice yet. Do this.

Ring BT and say you were walking down Joe Bloggs Street and noticed a low wire. When asked whether it looks is potentially dangerous, say yes. An engineer will be out within 4 hours of your call. Don't be home, or at least pretend not to be. Engineer will re-tension wire regardless of whether your home or not. No charge will be raised because the person reporting the low wire is not the bill payer, if you know what I mean. Tip: don't report it from your land line

I'll try that but I don't know what number to call !

See my last reply

0800800150 I think?

That's right...any of the BT 15x numbers can be dialled like this.

In reply to a post by polemonkey:

0800800150 I think?

Yes it is.

I managed to get an answer after quite a wait and they said that they will send someone out ASAP.

I just said that I was passing by and pressed the option which told them that I wasn't ringing about the line that I'm talking about.

I actually rang from my mobile phone.

Cheers for the advice

Glad you got there, but for future advice, if you have a problem with your telephone line, then it is down to your telephone service provider (in your case now O2) to get Openreach out.

In reply to a post by Zarjaz:

Glad you got there, but for future advice, if you have a problem with your telephone line, then it is down to your telephone service provider (in your case now O2) to get Openreach out.

Ok, I'll bear this in mind !

O2 customer services, 0800 230 0202

It has just come back to me.

The piece of 4mm steel wire with twists - dropwire calmp 10A, that is connected to the eye on the fascia and the drop wire wrapped round has a rather appropriate nick name! Curly Whirly or Curly Wurly

Let's face(ia) it, that adds a whole new twist to the discussion.

0800800150 from mobile or 1540 from payphone