The problem is that with most ISPs that offer 24/7 support, all the first line support knows about is a script that makes them get you to change your filter, turn off the router, connect to the test socket etc. The next time you ring them the new support person starts from the same point - the top of that script.

Getting a problem escalated can be a problem 24/7 as well .

The smaller ISPs tend to have a technician answering the phone rather than an android.

I don't think you are being unreasonable. To provide support only in working hours for the 18 working days in April is Vauxhall Conference IMHO.

Post deleted by billford

Deal with Logica at Bridgend on a daily basis as our IT outsourcing provider, useless is polite word.