If I unplug the modem and plug a corded phone directly into the master there's a slight bit of background noise. Is that acceptable?

Thanks John.

Jack

If it is a faint rustling noise, that shouldn't be there.

So is that time to call BT up? What if they can't find any faults on the line remotely?

They just say so.

Disconnect your broadband kit and report a voice fault. Don't mention broadband during the report or when the engineer arrives. Get rid of the background hiss before trying to sort out other problems.

Hi Jack,

I thought all the line issues (when considered as a voice line) had actually been resolved. To reinforce what RobertoS has said, when performing a quiet line test you should only notice a "presence", that is to say the electrical circuit has continuity, i.e. it is "alive". There should be no loud hiss, rustling, humming, buzzing, clicking, crackling, etc.

It is unfortunate that we are not able to share audio in the way that you showed us the pictures, in your other post.

Just called them - said there was nothing wrong with the line... should I get another engineer out, will cost £120 if it's my fault but there's been around 8 engineers here and they haven't charged me with my other issues

Should I go for it??

No. If they say the line is OK for noise you have to trust them.

Yeah I understand what you mean - there's definitely some sort of noise and there's only 1 socket through the premises so no need for a direct connection to the master socket.

@john - are you sure? How else would I get this resolved? I had my BT engineer friend out a few weeks ago (see last thread) and he checked all the wiring and said it was fine, have had around 5-6 engineers out and they've looked at the wiring, one replaced the line from the pole to the premises, one done a life and shift and one changed the tie pairs at the exchange (is that the same thing?).

I believe that when there was noise on the line a few weeks ago, BT reported nothing but when they came out they couldn't find anything internally or externally either.

Thanks
Jack

Right - engineer was here today at 8am and said there was nothing wrong with the line and that "noise is normal".

Can't believe this! Has been going on for months. Monthly bill = £160 (that includes unlimited landline calls, £160 all on mobile calls) yet my VoIP provider is just £45 for everything!