I think the main reason is the support from BT and because a lot of people are on only 20CN, non-LLU enabled exchanges where BT (Basically) have a rubbish service. Sure, some exchanges are okay but a lot are not.

Mine for example only has BTw equipment installed (Most BTw resellers don't offer good enough packages for what I need) and even though synced at 8128Kbps, my throughput isn't constant or reliable most of the time. Neither is my ping - I used to get 13ms constantly but it is now 25ms (If I'm lucky).

Another factor is BT do nothing about it (unless the throughput falls below something like 600Kbps which is stupid in which case they will 'investigate it').

As for the resellers - They use BTw's network which, on some exchanges is pretty much useless due to the VP congestion on BT equipment.

Finally you may want to search BT's profiling system. That is another stupid aspect of the BTw ADSL network.

Edited by chris6273 (Sun 22-May-11 01:38:15)

From reading a lot of thread's from different forums it does seem that the Support part of BT is why people complain as it seems to be either bad or very bad. Why such a company as big as BT let this problem carry on is beyond me.

iechyd da

Hehe BT

I think this says it all tbh!


Edit: Possibly NSFW, particularly if you work at BT

Edited by Finguz (Mon 23-May-11 17:12:38)

The only bit unchanged is the landline between the exchange and the premise.

While a LLU may rent some backhaul capacity from BT, they usually have their own backhauls, under their own control. That's why LLU services tend to be more affordable than BT.

My own experiences of BT:

Was on dial-up. They decided to add £5 pm to a £10pm bill. When I came to use ADSL, I shifted (to Zen - who happened to be cheaper at the time). Then shifted from Zen as prices dropped (not Zen's), and ended up at Plusnet. They are cheaper than BT (although owned by BT) and am pretty sure the service would be no better if I moved back.