I used that once to try and get Interleaving switched, I was called back by someone who had no idea what it was and when I asked her if she worked in the 'Technical department' she said no 'Billing' but would transfer me...

the guy who answered after a long session on hold then said to me they have an online support page I could try and email... said I already did that!

Then asked me to spell interleaving as he didn't know what it was and would have to look it up - I reply "ARE YOU SURE YOU ARE THE BROADBAND TECHNICAL DEPT!?"...

Soooo 6 months on and over ten attempts later I'm still trying to get it switched to fastpath...

There are separate forms for Billing & Technical Queries. You sure you used this Technical one?

yeah.

http://community.bt.com/

The Mods are BT employees. You will need to contact them, the link to this is posted earlier in the thread.

Edited by NilSatisOptimum (Tue 07-Jun-11 22:37:41)

In reply to a post by FRS_Plunderer:

I used that once to try and get Interleaving switched, I was called back by someone who had no idea what it was and when I asked her if she worked in the 'Technical department' she said no 'Billing' but would transfer me...

the guy who answered after a long session on hold then said to me they have an online support page I could try and email... said I already did that!

Then asked me to spell interleaving as he didn't know what it was and would have to look it up - I reply "ARE YOU SURE YOU ARE THE BROADBAND TECHNICAL DEPT!?"...

Soooo 6 months on and over ten attempts later I'm still trying to get it switched to fastpath...

least im not the only one......

cheers for all the support, is there any ISP that do not have interleaving ? im thinking of switching my ISP.

thanks agen for all the help