I told Martin at Aquiss this the other day however I agree with him that he can't report a fault if it's related to latency and advised me to get the line noise sorted out.

I removed all ethernet cables from my modem at approximately 10pm. The BQM reported no changes to latency which pretty much rules out anything internally.

Thanks
Jack

In reply to a post by jdowning640:

I told Martin at Aquiss this the other day however I agree with him that he can't report a fault if it's related to latency and advised me to get the line noise sorted out.

That's not strictly true. You made myself aware of what is running over your lines a number of weeks back. However, as was demonstrated to you on Friday, the latency appears to be coming off the BT network, prior to the LNS. Within the network, there is no latency being seen across the circuit. We have reported the fault a couple of times, but there finding any issues, however latency/packet loss is a difficult one to raise with BT at the best of times.

Your also aware that we have stepped up the monitoring of your line. As agreed with yourself a review of the collected data will take place on Wednesday, with a conference call penciled in 3.00pm of the same day.

In terms of line noise. You advised me on Friday that the line had a hissing sound in the background. I asked you if all broadband equipment was removed, was the hiss still there, which you said yes to. As explained, if you found the level of hiss unacceptable, then this needs to be taken up with phone provider. You advised that a recent engineer believed no fault was found.

I think you were speaking to Clare then. Sorry if I didn't get full details, didn't mean to put you down in any way,

Right a second engineer was out today - and apparently there is contradiction here.

Should there be zilch noise on the line regardless of how long you are from the exchange? I know you should know that there is presence on the line but absolutely no small background humming noises?

He decided to apply £120 engineer charge to my bill, again, even though BT called me up yesterday saying they had found a fault on their network and there would be no charge.

I can hear it, he can't/

Edited by deleted (Mon 23-May-11 23:22:56)

I'm probably really getting on all your nerves now but this is still happening!

Nearly 20 engineer visits, not one of them say there's a fault. I've tried LOADS of different modems. Plugged everything out, tried different computers, different everything.

What is my last option? I can't do this anymore!

In reply to a post by jdowning640:

Nearly 20 engineer visits, not one of them say there's a fault. I've tried LOADS of different modems. Plugged everything out, tried different computers, different everything.

What is my last option? I can't do this anymore!

Hi Jack.

Perhaps I shouldn�t be surprised that after all this time you�re still having these problems, but I am.
Martin of Aquiss claimed in one of his posts that the problem lay in the BT network, but he then added this comment: �however latency/packet loss is a difficult one to raise with BT at the best of times�.
If the problem is with BT, and I have my doubts about that, it beggars belief that between the two of them a solution cannot be found.

I came across this old observation about Aquiss on another forum: �They do employ an anti-latency tool which comes into effect when the network is absolutely saturated. What it does is gradually reduce the network (pipe) speed until there is no packet loss, ensuring you have a consistent connection (not particular ports or protocols, the overall speed) It is automatic, and constant - it will only reduce as much as necessary (in small steps), and will quickly increase when it can.�

Whether the �anti-latency tool� is still employed by Aquiss only Martin can tell you, but I presume that the monitoring they undertook several weeks ago and the conference you had with them revealed no new information.

Sadly, there appears to be very little response from this forum to your plight, but I�m sure that if there were posters here who could help they definitely would. The only option you have now is to keep persevering; keep hammering away at the three companies who, between them, are contracted to provide you with a suitable, sustainable and reliable broadband/phone/voip connection.

Wagstaff

I think I remember that post, or an almost word-for-word version here. It was describing the Entanet ALT, which I believe was scrapped long ago.

In reply to a post by RobertoS:

I think I remember that post, or an almost word-for-word version here. It was describing the Entanet ALT, which I believe was scrapped long ago.

Do you know why it was scrapped, Bob ?

Wagstaff

Partly the MSIL version never really worked properly, and partly perhaps they lost so many customers it became unnecessary.

Or maybe they ended up just making sure they had the MSIL capacity. I think the charging structure from Wholesale changed a little as well, making planning easier.

I don't think they ever said why, (in public),but I'm fairly sure it was officially dropped.

In reply to a post by Wagstaff:

In reply to a post by jdowning640:

Nearly 20 engineer visits, not one of them say there's a fault. I've tried LOADS of different modems. Plugged everything out, tried different computers, different everything.

What is my last option? I can't do this anymore!

Hi Jack.

Perhaps I shouldn�t be surprised that after all this time you�re still having these problems, but I am.
Martin of Aquiss claimed in one of his posts that the problem lay in the BT network, but he then added this comment: �however latency/packet loss is a difficult one to raise with BT at the best of times�.
If the problem is with BT, and I have my doubts about that, it beggars belief that between the two of them a solution cannot be found.

It doesn't surprise me. Aquiss are just reselling a product, they're not a kosher ISP - they don't have a forum on here for example.

To get this sorted out would take an ISP with some technical nouse, AAISP for example.