In reply to a post by BatBoy:

It doesn't surprise me. Aquiss are just reselling a product, they're not a kosher ISP - they don't have a forum on here for example.

To get this sorted out would take an ISP with some technical nouse, AAISP for example.

We've already persuaded Jack to move ISPs once. Are you suggesting that he should move again?

Wagstaff

If it helps any, this is the BQM from a different line coming into the property from the same pole. It's on adsl24.

http://www.thinkbroadband.com/ping/share/6f43797828d...

Similar problems with VoIP.

May I add - I got a guy I know to give me a lend of another modem and it worked absolutely PERFECTLY for the first 20 minutes. (This is on the line we're mainly talking about) but it just went bad again after that and I've tried so many modems.

http://www.thinkbroadband.com/ping/share/de7dd905c32...

In reply to a post by Wagstaff:

In reply to a post by BatBoy:

It doesn't surprise me. Aquiss are just reselling a product, they're not a kosher ISP - they don't have a forum on here for example.

To get this sorted out would take an ISP with some technical nouse, AAISP for example.

We've already persuaded Jack to move ISPs once. Are you suggesting that he should move again?

Wagstaff

Yes, to an ISP this time.

In reply to a post by BatBoy:

In reply to a post by Wagstaff:

We've already persuaded Jack to move ISPs once. Are you suggesting that he should move again?

Wagstaff

Yes, to an ISP this time.

Besides AAISP, do you know of any ISPs operating in Northern Ireland who could sort this problem out?

Wagstaff

In reply to a post by Wagstaff:

In reply to a post by BatBoy:

In reply to a post by Wagstaff:

We've already persuaded Jack to move ISPs once. Are you suggesting that he should move again?

Wagstaff

Yes, to an ISP this time.

Besides AAISP, do you know of any ISPs operating in Northern Ireland who could sort this problem out?

Wagstaff

It's the UK, surely all ISPs operate there?

I think AAISP will sort it out.

My service at the moment with Aquiss is fine - would I really need to move for the problem to be fixed?

Jack

In reply to a post by jdowning640:

My service at the moment with Aquiss is fine - would I really need to move for the problem to be fixed?

Jack

As far as I'm aware, Aquiss resell a service provided by some wholesale ISP who buy from BT. In order to get problems raised with BT your ISP must talk to BT. So who talks to BT?

AAISP have a track record in raising faults with BT and actively pushing them being fixed, not being fobbed-off by BT closing faults for spurious reasons. This is all documented on their blog somewhere.

If you have a problem, I think AAISP are your best bet for getting it fixed, be it due to BT or some other reason.

I agree with you that AAISP 'seem' to be the only ISP that know how to deal with BT effectively in problem situations and have a great reputation for getting results.

It shouldn't be like this - but that's the way it seems so be

The trouble is their ADSL packages don't suit many people. Especially if you use your connection during normal working hours! The bandwidth allowances are very restrictive so seem to only suit customers that use their connection out of normal peak hours.

If I'm wrong and aren't up to date please let me know

http://aa.net.uk/broadband-trial.html

I stand to be corrected if wrong, but I don't think any other ISP gives the customer visibility of BT fault tickets

Hi guys,

I'm going to try AAISP for a few months and if the problem isn't fixed, I think I'll go back to Aquiss. I do like their 'try for a month and we'll repair your problems' statement but of course that can't always be true!

I've heard good things about them in the past but I feel bad leaving Aquiss just for this - they haven't done anything bad in the past.

Should I definitely go ahead with this?

Jack