Good news .

Do you mean he fitted a new NTE5 with the detachable faceplate? As that cured the problem it suggests the old master had developed a fault, so there shouldn't be a charge anyway. Let's hope.

Just so you all know, the engineer came out last Thursday he fitted a new filtered nte5 master socket. He discovered the source of the issue was a dead transformer which was transmitting at the same frequency as broadband, he said that its usually sky TV boxes. He found which house it was and posted a note through their door as they were not in. He phoned yesterday to say that sky had been out to the house in question and changed the sky box. I rebooted my router and they sync instantly raised.

In reply to a post by Anonymous:

He discovered the source of the issue was a dead transformer which was transmitting at the same frequency as broadband,

Don't think so. If the transformer was dead it would not be emitting anything.

Probably just a simplification of the actual fault that was probably a failure in a switch mode PSU that was generating RF interference as is quite common on sky boxes.

Dead as in working, but being naughty in the extra RF it is throwing out.

Dead on the inside but still live on the outside?

Or should that be the other way round?

Edited by gomezz (Wed 03-Aug-11 10:50:27)

What about when the user has ordered a broadband service and has no interest in a telephone service - and doesn't even have a handset. The broadband stops working. The customer will report a broadband fault. He or she has no idea whether there is a voice service fault because it is completely irrelevant to them and has no way of establishing that anyway.

A £5 handset for testing is cheaper than a BT callout charge.

And is one of the steps the ISP should lead you through.

Or just borrow a neighbours phone for five minutes to test the line.

Sod's Law dictates that your neighbour will just have left for two weeks holiday