If crackling still present then let fault continue.

if this is water ingress then engineers can usually spot it, or will have a good idea from past history of which areas get flooded a lot.

Thanks Andrew. As it happens just checking the phone and it's dead again and BB is syncing really low so will wait til Thursday when engineer is due.

In reply to a post by Banger:

Thanks Andrew. As it happens just checking the phone and it's dead again and BB is syncing really low so will wait til Thursday when engineer is due.

That's one wire of the pair is not making contact.

Suggestion - water the junction box ouside well, a couple of hours before the engineer is due .

LOL Rob that would be naughty but I have been on the phone with a bag of crisps hehehe. Just as I checked the phone BB wont sync at all so back on the dongle.

You could say it wouldn't be naughty at all. It's called aiding thorough diagnostic testing. Whether you could trigger the problem is a other question, but you seem to have a hard fault now anyway.

BT never turned up today. :|

Ok chased this up and the Indian man told me BT Engineers are working on replacing a cable near the exchange and this should be done by Monday and it's an area wide fault.

Took a few calls to get this information with only one BT guy returning my call out of 3 calls. BT.com says the fault is in the Network the BT automated fault telephone system says the fault is between exchange and my property and engineer may need property access.

About time BT get their systems to say the same thing, will see if it's fixed Monday.

Sounds like that may be the issue . Good luck - fingers crossed!

I think Bodgit and Scarper fixed it on Wednesday then it failed again so a new cable is having to be installed, although I do know my SNR gained 2db (5 to 7) on Wednesday so something was attempted.

Further update they have been working on the cable over the weekend but as yet no fix. Person I spoke to today is going to keep me updated. They were hoping for a fix today but no promises. Been over a week now and well past the promised fix date of Thursday. Do they still compensate for this?