I think there is just some confusion in the converastion between you and the Zen person.

He may not be aware that TT do SMPF, which they clearly do. He is thinking of LLU phone, which you are not on. So no problem - just use the MAC to sign up to Zen.

In reply to a post by RobertoS:

I think there is just some confusion in the converastion between you and the Zen person.

He may not be aware that TT do SMPF, which they clearly do. He is thinking of LLU phone, which you are not on. So no problem - just use the MAC to sign up to Zen.

Actually, I said my phone was definitely still with BT and that I must have been moved to an SMPF line with TT. I think he must have been unaware that I could have LLU broadband without LLU phone, though I attempted to tell him that SMPF allows this. He also said that I couldn't be on LLU broadband because my exchange is not enabled for it - as previously noted above the database is out of date on this.

Anyway, later I spoke to someone else at Zen, who said I could migrate to them with my MAC if I wanted, whether I had had LLU broadband or not.

Arnold