Assuming you have Virgin Cable in Brighton (which I believe you probably do) then Virgin use a completely separate line to BT for the incoming connection. In fact, a different technology.

So, if you wanted to move to Virgin then the BT line can stay in place until the Virgin link is all in and working - then the BT line can be cancelled. Not sure how porting the number happens in this case and you would be paying for 2 connections during any crossover of service.

If it is cable then cable itself connects at whatever the speed specified for the package is - there is no "up to" for the connection. You do need to check any traffic shaping though especially if you are a heavy user.

Regarding cable, no. Unfortunately there is no fibre-optic in Brighton Marina. Virgin can give us internet through phone too.

In this case, should I keep my line with BT or switch my line to Virgin too? I have heard many people complain about BT but almost none of Virgin customers complain about them. It seems they have better service... Can someone that has used Virgin/BT please confirm?

And also, in the telnet guide router list it doesn't have my router listed.

If virgin through a phone line, then it will do nothing to fix your problem

Looking at the pictures they tell us nothing much, since cannot see any wiring.

The socket with two phone sockets would most likely have been down to you having two phone numbers at one time, one number per socket.

it is a case of carefully opening this up and getting a good close up picture (hint macro mode) so people can see how it is all wired.

In the picture Master Socket, thet appears to be a phone cable going underneath the socket - what is this? Where does that cable go?

In essence what you need to do is reduce wiring to the absolute minimum, and test at that point.

In reply to a post by ZMeshign:

4. My master socket & the test socket beneath it doesn't work at all. I've tried connecting the phone alone to both of them and my phone didn't work at all.

Do you not think the above might be somehow related to the issue?

In reply to a post by ZMeshign:

And also, in the telnet guide router list it doesn't have my router listed.

If you mean at Kitz, did you try the instructions for the other Netgear routers? Many are similar.

Sorry nope telnet didn't work.

And also, yes. It may be related to the master socket problem... Does only BT have to fix this problem? or if I even move to Virgin, they can fix it too?

But I don't have any other line than this... when I call the old number I had before, nothing rings and I think it was the same line im on now but it was just re-numbered.

What you think is the master socket may not be, I suspect it is the socket that has two phone sockets that is the current master, i.e. first one in the line from the outside line.

If phone works at that one, then any other sockets are yours to fix/maintain

The number attached to a phone line is a virtual thing, they move no wires around to change a phone number.

What happens when you try and use telnet?

http://www.leateds.com/2009/telnet-for-windows-vista...

In reply to a post by ZMeshign:

Sorry nope telnet didn't work.

In what way didn't it work? On some systems you may need to install/activate a TELNET Client (e.g. Add Windows Components).