Shehzu, as you have read on other posts, I am also having problems with speed on Orange where mine starts off good in the morning and drops throughout the day to below 4mb in the evening then comes back up again around midnight-ish.
I've found Tech Support to be rubbish so ended up going through Customer Services, advising them I'm having speed issues and Tech Support are not helping and threatened to ask for my MAC code if something wasn't done. I was then put through to their Level 3 Support (based in UK). They've been more helpful in the last 24 hours than the Tech Support Team have been in a week.
In my case, I've been told there is not a fault on BT's end but there is a critical issue within Orange's system/network giving poor service throughput - giving the speed drops throughout the day. I have to wait until my speed drops below 4mb then do another Tap1 and Tap3 test via the BT Speedtester. Once that has been done, I cannot do another BT Speedtest as it will wipe the Tap1/Tap3 data from Orange's systems. The chap is keeping an eye out for the data to come through and then he is forwarding it to their Critical 'something-or-other' Team so they can investigate further. He couldn't advise me if it was a national or local fault at this time but is aware of other people having similar problems.
It may be worth going through Customer Services like me if you're having no joy with Tech Support.
Oh, and Orange Tech Support told me a few days ago that my line will only support 2mb - strange when I've just managed to clock this ....
But guaranteed, my speed will drop again
Edited by deleted (Fri 07-Oct-11 14:20:52)