Yes Andrew, what they said was they no longer do that free option any more so I would revert to one of their available packages and to be honest my experience with Orange is I can live with it for free but wouldn't pay for the privelage.

That's why I wan't Zen onto the line that I am relying on a half decent connection wheras the other location it's really not overly important

I'd definitely get confirmation in writing from Orange beforehand so should they start charging or allege a new minimum term you have the evidence to use in a dispute via ISPA and/or their ADR scheme; and ideally confirm in writing that your order is made on condition of that confirmation.

SamKnows has recently removed all mention of Orange LLU as instigated by this site for that very reason.

Do you always believe what they tell you on phone?

Oi!

In reply to a post by ironnapper:

Yes Andrew, what they said was they no longer do that free option any more so I would revert to one of their available packages and to be honest my experience with Orange is I can live with it for free but wouldn't pay for the privelage.

That's why I wan't Zen onto the line that I am relying on a half decent connection wheras the other location it's really not overly important

What is wrong with the Orange connection you have now? If the problem is due to Orange then fine, but if it is due to the length or condition of your line, or even something less than optimum in your home phone wiring, then it will be just as bad on Zen.

In reply to a post by XRaySpeX:

Do you always believe what they tell you on phone?

I rarely believe anything I'm told on the phone.....more so when it's from Orange customer service or technical support.....I seem more technical lumps of jelly

In reply to a post by RobertoS:

In reply to a post by ironnapper:

Yes Andrew, what they said was they no longer do that free option any more so I would revert to one of their available packages and to be honest my experience with Orange is I can live with it for free but wouldn't pay for the privelage.

That's why I wan't Zen onto the line that I am relying on a half decent connection wheras the other location it's really not overly important

What is wrong with the Orange connection you have now? If the problem is due to Orange then fine, but if it is due to the length or condition of your line, or even something less than optimum in your home phone wiring, then it will be just as bad on Zen.

It's more of a question what is right with it

Totally unpredictable, speeds up and down, connection on and off.

I thought all my ADSL troubles were over when moved next door to the exchange with a BT cabinet out my front door but not the case.

Wiring is all fairly new and did seem ok for a while but went downhill and all Orange say is..your router reads 8mb so that means the Orange service is first class.

Then when you can't get a connection, they tell you it's all well, it must be the filters, cable, are you wireless, which op system, which sockets, do you have a cat, what is the colour of your socks etc........ok maybe once but not each time you phone.

I've had poor connections before even on long lines but when moved to the lkes of Newnet on a long line the differnce was night and day.

I'm hoping Zen will have the same effect on this short line, it's a chance I'm willing to take after the last few weeks, if I have to ever talk to Orange India again it will be too soon