No need to tell me what I just told debian70, who probably didn't know.

I doubt that many people would know about this problem and I was purely, as a Plusnet customer and Usergroup member, reinforcing what you'd said

I thought ISPs had 5 days to provide a MAC!?

What do Plusnet say when you phone them?

Plusnet Broadband - A call centre down t'road

In reply to a post by b4dger:

I thought ISPs had 5 days to provide a MAC!?

What do Plusnet say when you phone them?

Plusnet Broadband - A call centre down t'road

In reference to consumers.ofcom.org.uk/tell-us/telecoms/service-problems/migration-...:

The MAC process
Under Ofcom regulations, where a consumer or small business (with 10 or fewer employees) wishes to change broadband provider, a MAC must be issued within 5 working days of request.

The MAC � which is valid for a period of 30 days � consists of four letters beginning with L followed by between seven and nine numbers, a slash, and five alphanumeric characters (e.g. LAEM1234567/1F6HT).

You should present the MAC to the ISP you want to switch to and it will then process the request to migrate and inform you of the transfer date.

The service should then be transferred seamlessly and with little or no disruption of service.

Refused a MAC?
However, there are some circumstances where the �losing� broadband supplier can refuse to provide a MAC. These are:

the broadband supplier cannot confirm they are dealing with the named account holder
the broadband service has already been disconnected or is in the process of being disconnected
the broadband supplier has already issued a MAC and it is still valid
the broadband supplier is unable to obtain the MAC from their own supplier
the broadband service is supplied through a full Local Loop Unbundling package
However, if any of these apply to you, your broadband supplier must make this clear.

How to complain
If your provider does not issue your MAC within 5 working days, use our template letter to complain to them about the problem.

If your problem is not resolved you can submit your complaint to an independent Alternative Dispute Resolution (ADR) scheme.

Ask your provider for a �deadlock� letter so that you can refer your dispute to the relevant scheme.

Or, if more than eight weeks have passed since you first made your complaint you can contact the ADR directly.
At the moment Ofcom has approved two ADR schemes � CISAS and Ombudsman Services: Communications.

Your phone company will tell you which scheme it is a member of, or you can use our ADR Checker

They are the rules ,

Incorrect, it is a MAC - Migration Authorisation Code, not migration authorisation code code.

I was waiting for you to say something like this. I thought you'd raised it 5 or so days ago, but now you're saying you asked for it over 2 months ago. I'm sorry, but this voids all the other so called "helpful" posts in this thread, period.

I look at PlusNet together with their recent CBB sponsorship deal. I look at these forums, I look at some of the issues people have, the comments and scurrying about people do replying with the same contrived advice that has already been regurgitated before in replies to hundreds of other previous threads like this one. All I can do is "face palm", Captain Picard style.

I wish I could offer positive advice on your predicament, I surely do. I hope when you do get out, you choose a more reputable ISP that doesn't provide any more of these antics as part of their general practices, policies and customer service. I was with PN 10 years ago, but I saw how they ran themselves, and only stayed a year (the length of the contract). I had the trusty retentions team try and call me to retain my custom, but I wanted out. Thankfully though, this never took 2 months - more like a few working days.

Good luck.

PS - I don't hate PlusNet, I just don't have a lot of time for them.

So in a post which is completely unhelpful, you have the temerity to say things like "the same contrived advice that has already been regurgitated before in replies to hundreds of other previous threads like this one".

Mind-boggling.

Am I right in thinking you consider anyone coming to these forums should read every post of every forum before daring to ask a question, and anyone who responds to a question such as the one this OP posed should say:- "Are you blind? The answer is already here, go find it!"?

I was waiting for you to say something like this.

The only reason for that could be the desire to come out with a smart-ass post.

I thought you'd raised it 5 or so days ago, but now you're saying you asked for it over 2 months ago.

So did we all.

I'm sorry, ...

No you aren't.

... but this voids all the other so called "helpful" posts in this thread, period.

That is up to the OP to decide. The most important post and advice in this thread was to accept orbrey's offer, which the OP then did.

I don't think it fair to make the accusation of those offering advice as "contrived", I think that comment is undeserved and has no foundation.

What struck me most about your post was that you were a user "10 years ago". I believe I was still on dial up at that time. IMO no ISP is the same animal as 10 years ago....we have all seen over the years ISP's go from flavour of the month to one to avoid..... and also the reverse. Generally things have stabilised somewhat, the technology is far more reliable and designed to be plug and play for the fast majority who just "want it to work" and the big boys have land grabbed customers with double or triple play offers.

Glad you don't "hate" Plusnet after 10 years....but you do seem it have enough Ire to post a comment that in no way was of help to the OP.

I consider all the posts helpful, even the ones by the Plusnet reps. It is just business it is not personal. I do not hate the Plusnet staff at all. Some of them are fine, others are unprepared and incompetent. I have just made a mistake, after all it was my fault in choosing Plusnet. Cheap prices for a cheap service. It is good, I suppose, if you are after emailing or facebook, but it is different when you run a server, or are a blogger etc...

thank you all by the way.

In reply to a post by Sadoldman:

I don't think it fair to make the accusation of those offering advice as "contrived", I think that comment is undeserved and has no foundation.

Noted and understood. Looking back, it was a bit brash.

It was not my intention to target perfectly helpful posters here, but I can see how it might have come across that way. I have no qualms against you, RobertoS, or any other informed users of these forums. It is more with PlusNet, as a company. Sure, companies can change over 10 years, but I don't think PlusNet ever changes its spots.

Doesn't alter the fact that waiting 2 months for a MAC code is a bit wrong, on many levels. Someone isn't being proactive enough. It could be argued that's the OP, but I'm more inclined to point the finger at PlusNet.

Glad you don't "hate" Plusnet after 10 years....but you do seem it have enough Ire to post a comment that in no way was of help to the OP.

Absolutely. Like I said, I don't "hate" them, I just don't have a lot of time for them. As for my Ire, I blame that on the fact I recently left my 20s and I'm beginning to realise just how screwed over this country is becoming. But I'm not going to deviate onto any of that in this thread - there are other founded internet forums for such controversial debates.