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Anonymous
(Unregistered)Sun 05-Feb-12 22:56:44
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
In reply to a post by 5km:
... or peering issue and therefore something up with Linx?

Weather it's within the isp's own network or with it's peering it's still within their control as they after all pay for the peering services, and they should not be solely reliant on only one company LINX as they appear to be,

And such peering problems don't excuse the isp from blame, the customer have a contract with the isp not the isp's peering providers

Than info on the status page is over 24hrs old ,without a resolution ,and yes i know it's a Sunday , but that isn't a valid excuse either, due to the very nature of how vulnerable ADSL and everything associated with it the internet is a 24/4 business , and all the big isp's should have their bases covered 24/7
Anonymous
(Unregistered)Mon 06-Feb-12 00:14:45
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Re: Anyone else seeing issues with BBC sites?


[re: Anonymous] [link to this post]
 
In reply to a post by Anonymous:
In reply to a post by 5km:
... or peering issue and therefore something up with Linx?

Weather it's within the isp's own network or with it's peering it's still within their control as they after all pay for the peering services, and they should not be solely reliant on only one company LINX as they appear to be,

And such peering problems don't excuse the isp from blame, the customer have a contract with the isp not the isp's peering providers

Than info on the status page is over 24hrs old ,without a resolution ,and yes i know it's a Sunday , but that isn't a valid excuse either, due to the very nature of how vulnerable ADSL is and everything associated with it , the internet is a 24/7business , and all the big isp's should have their bases covered 24/7
Well it's 13mins past 12, and the bbc site loads as normal!!! until later on no doubt
Standard User michaelh
(fountain of knowledge) Mon 06-Feb-12 20:29:34
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
In reply to a post by 5km:
I've been having problems with BBC all day.

Web site loading slowly and iplayer on freesat said there was no internet connection.

So what have we both got in common. I'm on O2 LLU (old premium) but use Open DNS.

Not had any problems with anything else or any other web site I've tried.

*edit*

it's not DNS as I have changed to Google DNS and the problem still exists.


Lots of problems here too - I'm also on O2 LLU


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Standard User deleted
(deleted) Mon 06-Feb-12 20:33:24
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Re: Anyone else seeing issues with BBC sites?


[re: michaelh] [link to this post]
 
Yeah still ongoing. frown

O2's support really is rubbish now:-
info:Welcome to O2. A Guru will be with you soon.
info:We're really busy right now. Thanks for waiting.
info:We're really busy right now. Thanks for waiting.
info:You're through to Guru Philip.
Philip:Hi I'm Philip. How can I help?
Tim:Is there a problem with peering through Linx? bbc.co.uk has been show/unresponsive for 2 days now and I believe some other sites are affected.
Philip:Is this on your phone?
Tim:no home broadband (old LLU home premium (Be*)
Philip:Thanks.
Tim:hence why i put in my land line number...
Philip:Since when you're facing this issue?
Tim:last 2 days, as stated.
Philip:Thanks.
Philip:Please give me your landline number.
Tim:01227******
Philip:Thanks.
Philip:Please can you tell me the 3rd and 4th character of the answer to your security question?
Tim:what's my security question?
Philip:place of birth
Tim:* and *
Philip:Thanks for the information. Please give me a few minutes while I check this for you.
Tim:ok
Philip:Thanks for waiting. I've checked the details and your Home Broadband connection wend down due to which you were unable to use some of the service.
Philip:I've update this now and you need to do a hard reset to sort the issue completely.
Philip:Please give me your email address, I'll send the steps to you.
Tim:went down? when?
Philip:It was a connection error I mean.
Tim:i went on holiday last week and turned it off if that's what you mean
Philip:Yes, this could be possible.
Philip:Please give me your email address, I'll send the steps to you.
Tim:********@gmail.com
Philip:Thanks.
Philip:Thanks for waiting. I've sent the steps to you.
Philip:Is there anything else I can help you with?
Tim:Well what you sent me doesn't help. I don't use the O2 router.
Tim:and anyway I'm sure there is a problem with Linx peering but you don't seem to be aware of this.

Edited by deleted (Mon 06-Feb-12 21:04:46)

Standard User nredwood
(eat-sleep-adslguide) Tue 07-Feb-12 01:03:56
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
Fail O2 Guru

Seem to be best an answering the "How to" type questions

For more info

http://beusergroup.co.uk/index.php?id=823

https://avatar.bethere.co.uk/networkStatusScreenForF...

http://status.bememberservices.com/

Unsurprisingly, O2 have not acknowledged any problem

http://broadband.o2.co.uk/broadbandstatus/view/

Be* Unlimited
Anonymous
(Unregistered)Tue 07-Feb-12 03:26:33
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
In reply to a post by 5km:
Yeah still ongoing. frown

O2's support really is rubbish now:-
info:Welcome to O2. A Guru will be with you soon.
info:We're really busy right now. Thanks for waiting.
info:We're really busy right now. Thanks for waiting.
info:You're through to Guru Philip.
Philip:Hi I'm Philip. How can I help?
Tim:Is there a problem with peering through Linx? bbc.co.uk has been show/unresponsive for 2 days now and I believe some other sites are affected.
Philip:Is this on your phone?
Tim:no home broadband (old LLU home premium (Be*)
Philip:Thanks.
Tim:hence why i put in my land line number...
Philip:Since when you're facing this issue?
Tim:last 2 days, as stated.
Philip:Thanks.
Philip:Please give me your landline number.
Tim:01227******
Philip:Thanks.
Philip:Please can you tell me the 3rd and 4th character of the answer to your security question?
Tim:what's my security question?
Philip:place of birth
Tim:* and *
Philip:Thanks for the information. Please give me a few minutes while I check this for you.
Tim:ok
Philip:Thanks for waiting. I've checked the details and your Home Broadband connection wend down due to which you were unable to use some of the service.
Philip:I've update this now and you need to do a hard reset to sort the issue completely.
Philip:Please give me your email address, I'll send the steps to you.
Tim:went down? when?
Philip:It was a connection error I mean.
Tim:i went on holiday last week and turned it off if that's what you mean
Philip:Yes, this could be possible.
Philip:Please give me your email address, I'll send the steps to you.
Tim:********@gmail.com
Philip:Thanks.
Philip:Thanks for waiting. I've sent the steps to you.
Philip:Is there anything else I can help you with?
Tim:Well what you sent me doesn't help. I don't use the O2 router.
Tim:and anyway I'm sure there is a problem with Linx peering but you don't seem to be aware of this.
Scripted support AKA joke support," the isp guy" from fonejacker is better
Standard User deleted
(deleted) Tue 07-Feb-12 07:54:12
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Re: Anyone else seeing issues with BBC sites?


[re: Anonymous] [link to this post]
 
Yup. Any BBC Site and O2 LLU. At least 2 days now
Standard User gomezz
(eat-sleep-adslguide) Tue 07-Feb-12 08:33:49
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
Not had any problems on O2 LLU here.

O2 Standard (8Mbps LLU)
Standard User deleted
(deleted) Tue 07-Feb-12 20:10:27
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
Just noticed this from the chat to Be* MD yesterday.
Q: Peering Problems?
A: We are aware and hope to have something in place in the next few months to solve this.
.. that's really bad!
Anonymous
(Unregistered)Tue 07-Feb-12 21:06:17
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Re: Anyone else seeing issues with BBC sites?


[re: deleted] [link to this post]
 
In reply to a post by 5km:
Just noticed this from the chat to Be* MD yesterday.
Q: Peering Problems?
A: We are aware and hope to have something in place in the next few months to solve this.
.. that's really bad!
I'm sure that something very similar was said the last time there was peering problems, so no progress really as the current bbc issues are related, So yet again several more months to wait, how unreasonable , & they are instant so far in using LINX public peering, problem is theres a lot more isp's using the same kit,sharing the available capacity so things such as streaming are unlikely to always be problem free
Perhaps they are not bothered or don't want to spend on peering it certainly gives that impression, even if this is not the case ,
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