In reply to a post by jchamier:

I get called because they see I don't make any calls on my line, so they call me trying to get me to switch back. When I patitently explain I have not switched my calls away but only have the BT line rental for the broadband, they get confused and say "you don't have BT broadband". The BT retail people need more training - if I get one more call I'll have to switch my line rental to a WLR3 seller just to stop them phoning me