As per BatBoy, only I think he is being a little conservative with his 13Mbps.

Unless you have ongoing problems 14Mbps or slightly higher connection should be possible. Your attenuation is 33dB, not the 28dB you stated earlier.

I repeat, this now needs to be a separate thread . It is nothing whatsoever to do with the OP's problem nor (I presume) with LLU.

Just to re-iterate - any noise what so-ever on the quiet line test is considered a fault? The wife can hear it too so its usually a good sign im not imagining things! I just don't want the engineer out just for him to say there is no fault.

Remember, audible noise should be reported as a voice fault to your phone line rental company. If that is BT I believe they now have an automated testing system you can trigger, but if that doesn't detect it I would try to get talking to someone, using the phone in the test socket. Do not mention any broadband issues!

That way you may get agreement that there is noise, and you should be safe.

In general, getting audible noise fixed is far easier than getting the associated broadband underperformance fixed, and does fix the broadband.

Cheers - my voice line is with the Post Office so I will give them a ring.

In reply to a post by huwwatkins:

This seems a bit on the low side? My snr is around 6.4 most of the time but varies between 5.8 and 6.7 depending on time of day.

Not really; I suspect your target SNR is 6db on the downlink.

I get similar on my BE line; the best sync I get is 17,000 very occasionally, and normally I'm at the 16,800 level as now. BE let me try 3db target SNR and my line sync's but there is enough noise I can't hold the sync for more than a couple of hours at best. The SNR will wander during the day by 0.5 at least, often more.

This is a Thomson TG585v7 connected to a BE/O2 DSLAM - so broadcom both ends.

Uptime: 3 days, 7:52:32
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 1,278 / 16,824
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 10.0 / 18.5
Line Attenuation (Up/Down) [dB]: 13.5 / 24.0
SN Margin (Up/Down) [dB]: 7.5 / 6.5

Update: Phoned post office - they ran a remote line test and picked up what they called a 'disconnect' fault from that - not quite sure what that means?

Possibly 'HRdis' - a High Resistance Disconnect.

What does that mean?

Could be a disturbance to the connection somewhere on the line caused by any number of things that results in crackles etc. being heard during a quiet line test.

Hopefully OR will fix the problem for you, free of charge, if it's exchange side of the nte5 which seems very likely since you tested voice quality (quiet line test) via the test socket and the issue was also confirmed by your phone service provider.

In reply to a post by RobertoS:

Remember, audible noise should be reported as a voice fault to your phone line rental company. If that is BT I believe they now have an automated testing system you can trigger, but if that doesn't detect it I would try to get talking to someone, using the phone in the test socket. Do not mention any broadband issues!

That way you may get agreement that there is noise, and you should be safe.

In general, getting audible noise fixed is far easier than getting the associated broadband underperformance fixed, and does fix the broadband.

Don't wish to be negative here ,but when i had a PTSN fault which after several months became more persistent and louder , it even occurred during a call with BT it was so loud that it wiped out everything being spoken, they heard it too, but it counted for nothing,she still read out the warning that i could be charged the £130 fee , but as it was still intermittent i didn't take the chance, line eventually died completely so had an obvious fault ,

Edited by tommy45 (Thu 15-Mar-12 04:13:10)