does your product have 8000 in its name ?

http://support.zen.co.uk/kb/KnowledgebaseArticle.asp...

Yes it is Zen Office 8000.

So does the priority still work if BT is the only supplier from the exchange?

So does the priority still work if BT is the only supplier from the exchange?

Indeed it does. Hence the higher minimum speeds on the zen page I linked too.

In reply to a post by RobertoS:

Desktop iPlayer used to, I don't know if it still does.

It doesn't.

Thanks for the info, I'll stay with Zen Office 8000

In reply to a post by yarwell:

So does the priority still work if BT is the only supplier from the exchange?

Indeed it does. Hence the higher minimum speeds on the zen page I linked too.

Considering Zen as a package for my business, what is the priority exactly and is this included in the Business Lite or Active options.

When I do a check on the exchange, it talks of ADSL2+ being planned by 31st August, does this mean you would immediatelly go onto the higher speeds.

Also do you need a specific router for this or do most modern ones support this.

Another thing how accurate as these dates, I remember way back when an exchange I was on had dates showing when it was going to be ASDL max but they were forever changing and it ended up being around a year later

the priority is in the case of 20CN BT services the Office or Premium vs Home service, the former having a higher upload speed (832 ns 448) and a higher priority for traffic at the ATM level which gives it double the minimum acceptable speed.

In 21CN / WBC terms the priority becomes "Elevated Best Efforts". The upload speeds are the same but the higher priority remains.

http://support.zen.co.uk/kb/KnowledgebaseArticle.asp...

excluding products with '8000' in the name :-
"WBC Elevated is used to provide Zen Office and Zen Office Max"
"WBC Standard is used to provide Zen Pro, Active and Lite"

"IPStream Max is used to provide Zen 8000 Pro, Active and Lite"
"IPStream Max Premium is used to provide Zen Office 8000 and Zen Office 8000 Max"

When WBC arrives it depends on the ISP's policy whether you are migrated over or not. The two services continue to be available in parallel. Router requirements are the same, WBC may benefit from ADSL2 / 2+ capability.

Edited by yarwell (Sat 31-Mar-12 16:03:02)