complain and get your £10 back

See and get a refund for the new router unless you want another spare one.

What the hell that first idiot on aol was talking bout when he said my routers no longer will work on aol

There is a saying that springs to mind with some of the words in it being monkeys,peanuts,paying.

Harry

Think I'll keep the new router! Just hope it's sorted
Like they said, still was rubbish advice from the first idiot
All he seemed to be bothered in was selling me another router and renewing my contract
Still think I'm gonna complain even if it's resolved!!!

You should have been automatically sent a new router free if they said your current AOL-specific router no longer works.

Did they force you into renewing your contact with a new term? If so, that is misrepresentation and you can repudiate it.

Basically the first Indian operator said that my belkin router and bt 190 were no longer
Supported by aol,so couldn't help with the problem,he said I would have to have new aol
Router,to get that I had to renew contract!
It seems it's not even a router problem, it's theirs outside my property!!! He did nothing to try and fix
The problem
So therefore when the problem is solved I will be putting in a complaint to aol

Dunno bout aol more like aohell!
Cheers for your comments
Will post outcome!!

"not supported" and "wont work" are not the same things

In reply to a post by Morgi27:

couldn't help with the problem,he said I would have to have new aol
Router,to get that I had to renew contract!

You might as well leave AOL for TalkTalk, which is AOL's parent company. Same price, 40GB data allowance instead of 10GB, 6 months free and a brand new router.

Depends upon whether OP still has phone line with BT and wants to keep it that way.

TT don't do that; AOL does.