Current data, with phone disconnected from ADSL filter:

Connection speed: 4558 / 1023
Attenuation 33 dB / 11.5dB
noise 9.2 / 10.7

Phone and router are kept in v. close proximity which I know is not wise, but I moved router in order to connect direct into socket to try and improve performance when I moved to Vm.

I have been informed that, in order to have stability range all we can have is now 5mB - 8mB, but still getting below 5, even in off peak times.

Also I have been given some information to the effect that BTs line tagging is out of date ie the line cannot support the previously quoted speeds of 6 - 12.5. Does that make any sense to anyone?

Makes perfect sense, as in Virgin Media support is just as bad as all the others.

The checkers are intended only for pre-qualification, and should NOT be used as a method for determining what an active line can manage. A good provider would look at the actual attenuation and see something is amiss.

Their wording suggests that may be limiting your speed. Answer change ISP.

We are not heavy downloaders unless my son is home from university and then the fur flies when he wants to download, we want to catch up something on BBC iplayer and my daughter wants to go on u tube! Although we live in central London we are on the edge of the exchange area and about 300 metres from the cabinet, so I do not expect miracles. My husband will not subscribe to Sky on principle.

As Mr S said, VM are telling you porkies - your download rate should be at least three times what it is. Time to move to a decent ISP!
Tell us your exchange and we can advise further.

Edited by Deadbeat (Thu 26-Apr-12 20:18:44)

In reply to a post by Fryn:

Sorry for delay - various commitments. Have had very long discussion with Vm who have now downloaded a firmwire update for the router. Router is currently connected direct into test socket via ADSL filter but I will connect direct and post as soon as I have the results. Current speed looks about the same a yesterday, although there seems to be a better connection in my daughter's room. I think you are right about already being on ADSL 2 - I have noticed that when looking up the router on google.

The router might be capable of ADSL2 but that doesn't prove you are on that. ADSL2 is a superset of ADSL so an ADSL2 modem will work fine on ADSL.

In any case even on ADSL1 you should be syncing at 8Mb/s and seeing 6.5Mb/s throughput. That's what I got 24/7 back in the day and my attenuation was slightly worse than yours. Have you followed the advice on Kitz about removing your ring wire?

The sync speeds are ADSL2 or 2+.