Crossed lines

Broadband went down yesterday, came back at 1mbit/34kbit (normally 15mbit/1mbit), and is basically unusably slow - sometimes minutes to load a page.

Quick 17070 revealed it was speaking two numbers at the same time, and on incoming calls I get a dialtone ringing over the caller.

Have reported to BT yesterday, but they say next Tuesday to fix? Seems a bit ridiculous to have phone and broadband out of commission for so long, just because somebody connected a wire to the wrong port. Or is there more to it than that?

Post deleted by XRaySpeX

Wrong port, or could be damage due to weather and a myriad of other things.

Standard response is four days for telephone, unless you pay extra for faster response times. In an area recently flooded it may fix itself once the green cabinet is dried out.

BTW for consumers, they dont count Saturday and Sunday as working days.

Thanks, oh well. Kinda fortunate 3G is pretty good here now, rigged up the mobile broadband instead.


If it helps with diagnosing it, when I dial from landline to my mobile, I get a ringing sound, and at the same time it goes to the answer machine.

Meanwhile, on the mobile it gives my correct number ..... then tells me I have a missed call from another number Oddly, it's a dialling code for an area a bit south of me, which is going to be a different cabinet I think.

In reply to a post by MrSaffron:

Wrong port, or could be damage due to weather and a myriad of other things.

Standard response is four days for telephone, unless you pay extra for faster response times. In an area recently flooded it may fix itself once the green cabinet is dried out.

BTW for consumers, they dont count Saturday and Sunday as working days.

They work on a Saturday. i had an engineer visit on a Saturday for a fault that i reported earlier in that week , i don't pay any extra either, so going by that Saturdays should count, it's probably a case of how busy they are at any given time,
or they have recently changed so now Saturdays are included /counted as a working day

Edited by tommy45 (Fri 29-Jun-12 17:52:23)

Engineers are being forced in on compulsory overtime (ie six day weeks) for the next 12 weeks so everyday will have a huge amount of cover, lead times will start to reduce and you may get a visit far sooner than what you are quoted (provided not appointed)

In reply to a post by arfster:

Have reported to BT yesterday, but they say next Tuesday to fix?

Sounds like a result to me! OFTEN they report "no fault found"!

First guess, an exchange or possibly cab fault.

Depends where you are in the country, if up north, they are snowed under, and you might have to wait. Down south, pretty much on top of the work stack.

They won't FNF this, its a A to A or B to B contact and will show up on the line tester.

Only Monday to Friday count in the response times. Saturdays are only worked when necessary and are not a standard working day.