In reply to a post by ian72:

How would unbundling to TT help? Openreach still provide the line, poles, connection to house, cabinets, etc. It is only at the Exchange that TT take over. In your case being with TT would have been no different for process than any other ISP.

As I said, Customer Services was my main grumble, not what came down the copper. I was stating it was enough to drive one from the frying pan into the fire. Obviously I was not taking the usual fora sense of humor failure into account.

In reply to a post by RobertoS:

Brilliant. That prodded me to report a damaged telephone pole near us .

Don't they insist on being given an address though?

I tried to report a cabinet with doors flapping in the breeze near to a school and they refused to do anything without a postcode and a house number.

Postcode was do-able with a bit of research on my part but house number was impossible.

http://maps.google.co.uk/maps?f=q&source=s_q&hl=en&g...

I offered a nearby number but the email (got it somewhere I think) said it had to be the property that the box was nearest and the correct street. Bizarre.

Edit: Yeah. That's the link I tried earlier this year. This entry box is the awkward one:

"Telephone number / address this relates to"

I tried putting in 'PCP23, Brackley' but that failed. Then I tried 'junction of Humprhies Drive and Johnson Avenue, NN13xxx' and that was rejected.

Edited by Andrue (Thu 05-Jul-12 10:59:04)

In reply to a post by MrSaffron:

http://www.openreach.co.uk/orpg/home/contactus/tellu...

And pay heed to examples it lists.

"Damaged green cabinets and/or open doors on them".

That one's a lie. I tried three times to report a cab with open doors and they just wouldn't accept my location information. Apparently 'Cabinet number 23, Brackley (SMBY)' is not good enough and I defy anyone to tell me the address of this cabinet:

http://maps.google.co.uk/maps?f=q&source=s_q&hl=en&g...

Edited by Andrue (Thu 05-Jul-12 11:02:04)

In reply to a post by professor973:

Obviously I was not taking the usual fora sense of humor failure into account.

Sorry, I do have a sense of humour I just didn't realise it was a joke. Perhaps adding a smiley next time might make it clearer?

In reply to a post by Andrue:

"Damaged green cabinets and/or open doors on them".

That one's a lie. I tried three times to report a cab with open doors and they just wouldn't accept my location information. Apparently 'Cabinet number 23, Brackley (SMBY)' is not good enough and I defy anyone to tell me the address of this cabinet:

http://maps.google.co.uk/maps?f=q&source=s_q&hl=en&g...

I probably would have just given the address of a nearby house, one which has line of sight to the cabinet.

No address necessary. That field is optional. Copy/paste from the auto-reply, email and phone no. xxxx'ed:-

Reason for contact: I would like to report damage to Openreach external line plant
Title: Mr
First name: Bob
Last name: Spencer
Email address: xor@xxxx
Telephone number: 0161 xxxxxxxx
Telephone number / address this relates to:
Account number:
Message: Telephone pole on Grosvenor Street, Hazel Grove, Stockport, SK7 4AU has a detachable panel around shoulder height. This has been on the ground for a couple of weeks at least. The panel is still on the ground next to the pole. Regards - Bob.

It's a strange sort of pole, and the panel appears to cover pair connections.

That was followed 40 minutes later by:-

Dear Mr. Spencer,

Thank you for contacting Openreach and taking the time to report the damage to external line plant.

We have raised a damage report with Reference Numbers xxxxxxxxx.

The job will be attended by an Openreach engineer within 24 hours.

Meanwhile, if you need any further assistance with this matter, please reply to this email or call us on 0800 023 2023 quoting the damage report reference number.

Thanks & Regards,

xxxxxxxxx
Openreach � Damage Report Team

You did better than me then:

"Thank you for contacting Openreach.

For all reports of damaged Openreach equipment, please contact 0800 023 2023 and an advisor will be able to arrange an urgent visit to take place.

This number is available in the Telephone Directory and on the Openreach website.

Thanks and regards


Norma O'Leary

Complaints Management, Openreach"

And when I called they insisted on having a proper address :-/

Edited by Andrue (Thu 05-Jul-12 18:59:05)

In reply to a post by Andrue:

You did better than me then:

But of course .

Corner of Humphries and Johnson?

In reply to a post by gomezz:

Corner of Humphries and Johnson?

Nope, they weren't having that. I phoned them back with a post code but when they asked for a house number and street I said I wasn't sure and that was that. I suppose I could have picked an address as Oliver341 has suggested and phoned them a third time but I was pretty fed up of the whole thing by then.

Edited by Andrue (Thu 05-Jul-12 19:16:02)