A similar thing happened to me.

I have two phone lines, one with StalkStalk Residential, and one with Business. (opal, at the time)

I contacted Sky to change over the Residential line to them. They (or their agents), cut off the business line.

Made sky pay the reconnection fee that Opal charged me, and 4 months free Sky package as recompense. (and i still didn't sign with them or xfer as it was all too much trouble at that point).

i threatened to take them to small claims, (and i would have), its so easy for you to do so, and so much more difficult for them to defend it. (let alone the costs involved). much easier for them to just recompense you.

go for it. you will find the law completely on your side.

There seems little point in registering a new incident with BT care. The link simply takes me to the same page where I have been invited to report the incident before. Therefore I have sent a personal message with the incident details to BT care.

I presume I will receive another call from the BT team who are experts in deterring people from pursuing claims. One of the excuses the team used yesterday to deter me was by claiming that under the terms of an agreement BT has with OFCOM, they do not need to refund me for the broadband disconnection and re-connection charges I received as a result of BT ceasing my line in error. I pointed out that this contradicted written communications I had previously received from BT and asked where I could read the terms of this agreement between between BT and OFCOM. "Oh, it's not in writing"

In reply to a post by monsieur_goat:

The link simply takes me to the same page where I have been invited to report the incident before.

No, BT Care's link takes you to a form specifically intended for issues raised on forums such as this where he has become personally involved. Where you reported before was a similar link but for the general public.

Don't buy their bull excrement , use the high level complaint's by contacting the CEO the e-mail is [email protected] you complaint will get passed to the correct department who will deal with this,quicker than the normal channels, with a grater chance of it getting resolved to your satisfaction , than if you ware away your patience dealing with the inept bt support ,
You could alternately contact BBC watchdog, they i'm sure would like to hear about the blundering BT who even after admitting that they where responsible still are trying to duck out of reimbursing you fully for their blundering and ineptness

Edited by tommy45 (Sat 14-Jul-12 14:43:01)

Hello, M. le Goat,
I had something similar with o2. I had 4 mornings off work for them - via BT - to fix a BB fault. Each time they said "It's fixed, guv" but the fault returned. I said to o2 that this was unacceptable and that I would be leaving. They offered 6 months free BB, but I reminded them that, as BB did not work, their offer was hollow. To get to the point, I asked them for compensation for my lost earnings - they said no, quoting T&C. I responded to that by re-quoting their T&C, telling them that I would be taking their CEO - quoted his name and company address - to the small claims court at Bow. Within three days I got a letter from them asking me to provide proof of loss-of-earnings and they would reimburse me. This I did, and they sent me a cheque for £128.00. The point I'm making is that when a company knows that they've behaved inappropriately, they WILL cough up to avoid the consequences. Be firm with them. Cheers, Les.

Hi monsieur_goat

I appreciate you may have been in contact previously and things haven???t been sorted however if you contact me I can assure you I will do all I can to get your issues sorted out.

Regards David

In reply to a post by BT_Care:

Hi monsieur_goat

I appreciate you may have been in contact previously and things haven???t been sorted however if you contact me I can assure you I will do all I can to get your issues sorted out.

Regards David

An olive branch is being offered here and, unless actioned on in goodwill there is no knowing what result would have or maybe..

In reply to a post by monsieur_goat:

... Therefore I have sent a personal message with the incident details to BT care.

Do you mean a PM on these forums, or somewhere else? It looks from today's post by David of BT_Care they haven't seen it?

How should I contact you? I sent a personal message over the weekend but have not heard anything back

In reply to a post by BT_Care:

Hi monsieur_goat

I appreciate you may have been in contact previously and things haven???t been sorted however if you contact me I can assure you I will do all I can to get your issues sorted out.

Regards David

Well BT Care are you trying to sweep this under carpet or assist as per note. Poor show if former.