Check firewall and other security settings. Try Safe Mode With Networking.

In reply to a post by BatBoy:

Is his laptop set to obtain IP address and DNS servers automatically?

Yes the laptop is set to obtain IP address and DNS servers automatically in IPV4 and Internet explorer> connection > LAN settings is also set to 'auto detect settings' but still the red cross between network and internet!

In reply to a post by MrSaffron:

Have they double checked using an Ethernet cable, and navigated to the routers web interface. All advice in the leaflets given out by Sky

Unable to try Ethernet cable etc. as he is in a relative's house whilst they are away.
Being that his laptop is set to obtain IP address and DNS servers automatically in IPV4 and he has been able to connect to the internet at his own house via BT Home hub for years without any problems, that this issue could be with a security feature in the Sky router at his relative�s house? Should he check IPV6 settings if Sky uses IPV6? It�s just odd that he�s had no issues at home for years and now trying to connect via Sky router at someone else�s house his laptop connects to the router but the router won�t give him access to the internet!

In reply to a post by scopio:

Unable to try Ethernet cable etc. as he is in a relative's house whilst they are away.

Sorry, I don't follow why he can't use an ethernet cable?

Maybe his laptop doesn't support the wireless encryption method used by the router. Can he login to the routers web interface and have a look at the settings?

What are the results of an IPConfig command?

ipconfig /all

In reply to a post by BatBoy:

In reply to a post by scopio:

Unable to try Ethernet cable etc. as he is in a relative's house whilst they are away.

Sorry, I don't follow why he can't use an ethernet cable?

Maybe his laptop doesn't support the wireless encryption method used by the router. Can he login to the routers web interface and have a look at the settings?

Being that he is not at his own house, but at a relative's whose also away, he does not have an ethernet cable to try or intefere with the router settings as if it was his own. In any case he is not computer savy and login to the router web interface would be a step too far for him!
So it may be, as you say that his laptop doesn't support the wireless encryption method used by the router, in which case he will have to do without internet whilst he is away!

It's far simpler to get an ethernet cable and plug it in rather than try and figure out what the exact problem is with the wireless.

In reply to a post by Deadbeat:

What are the results of an IPConfig command?

ipconfig /all

Thanks for trying to help, but the situation is that I am only able to communicate with my friend via phone or text as he is in an other part of the country and without him having internet he could not email me any stats for me to post here.
If it was me I would have followed all your requests. Like I said in my previous post, I think he will just have to do without internet until he gets back to his own house.

Thanks to all.

In reply to a post by BatBoy:

It's far simpler to get an ethernet cable and plug it in rather than try and figure out what the exact problem is with the wireless.

Agree, if it was me I would have done that by now.

If he doesn't get a 192.168.x.x IP then either the encryption passphrase is incorrect... eg zero instaed of "O" or his wireless card cannot use the encryption that the router is set to... eg WPA2 or the router is MAC locked or similar.

Edited by Deadbeat (Wed 08-Aug-12 12:07:02)