In reply to a post by Xplosion:

In reply to a post by ciobbath:

Does that help?

Yes, thanks. Am I right in saying, MrSaffron, that OP needs to ask Orange directly to increase their IP profile? Is this a stuck profile issue?

Have a read of my web pages :-

IP Profile
High noise margin

There was possibly a thunderstorm in the OP's area at the start of this.

In reply to a post by MrSaffron:

http://www.coolwebhome.co.uk/calc/calculator.php

May be a better option, red lights showing bad results. The key indicator that something is wrong is that the Normal speed range at 30dB attenuation is 13000 Kbps to 16200 Kbps

Ah, I see.

Thanks guys. I shall turn on and off again when I get back from picking my daughter up shortly and post results. Thanks for help.

You have spoken complete balderdash during this thread.

@OP : Ignore this poster; he is not helping you. Listen to others.

At least I've tried my best to be helpful. All you've done is undermine me.

Hi guys, thanks for bearing with me.

I turned the router off for 5 mins and redid the stats, which are as follows:

Status:
Configured Current
Line Status --- SHOWTIME
Link Type --- Interleaved Path
Operation Mode Automatic G992.5(ADSL2+)

Data Rate Information:
Stream Type Actual Data Rate
Upstream 446 (Kbps.)
Downstream 283 (Kbps.)

Defect/Failure Indication:
Operation Data Upstream Downstream
Noise Margin 31.1 dB 24.6 dB
Line Attenuation 18.4 dB 30.0 dB

Not much has changed.

Do I know escalate this higher up the CS chain at Orange?

Thanks guys.

In my opinion it looks like it'd be worth escalating this issue. However, my opinion isn't all that valuable .

Do you have another router you can try?

Thanks Xplosion mate - I think I will have too.

I did try a different router last night - my old trusty netgear (well I say old - a year old!) and the same senario I'm afraid, so I have eliminated all equiptment and filter etc issues.

Is there a way of getting through to the next level of support at Orange instead of speaking to the 'have you cleared your temp files' lot?

Cheers guys!
Craig

Orange are holding your NM unnecessarily high. We've seen other instances of that like: http://forums.thinkbroadband.com/freeserve/f/4148100... which was successful in getting it released.

You need to somehow get in touch with their Fault Management Team to release it.

Failing that you can only write them a formal complaint under their complaint process.